The best way to predict the future is to create it!
At Innovaccer, we have a new vision for the delivery of healthcare. We are creating the technology to
empower physicians, networks, and payers to all become best in class. By applying the latest
innovations in big data, cloud, and AI, we are helping to democratize healthcare information and enable
change. Using the platform, doctors and nurses can now discover and deliver care that is proven to save
lives and lower cost. Payors and networks can identify and implement programs that will better manage,
and in some cases prevent, chronic and severe illnesses. Come help us create a more transparent and
intelligent healthcare system.
Roles and Responsibilities:
Manage a team of 5 - 10 customer (L1) and product (L2) support engineers in a 24x7 support
environment. Ability to set the vision and culture of the team by handling individual and
team performance expectations and goals.
Monitoring real time SLAs and schedule adherence and holding the team accountable for
meeting and exceeding performance targets.
Excellent communication skills with a strong desire and empathy to help customers, be the
customer's advocate and collaboration with Product, Data and Infra teams to improve
Passionate about technology, open source and preferably some hands-on experience with
UNIX/Linux, databases - NoSQL, RDBMS, understand cloud technologies and solid
troubleshooting skills with a passion for problem-solving and investigation.
Strong understanding of big data world and it complexity, solved through analytical
Knowledge of support processes and tools with in-depth knowledge of ITIL framework /
Service Management - incident management, problem management, change management,
availability management, service transition etc.
Preferred previous experience in an enterprise technical support environment as part of a
technology-oriented product company.
Demonstrated team management experience, people management and coaching skills with
customer focus and service orientation.
Mentor the team technically and develop the talent to get involved in complex issues –
configuration fixes, perform RCA on issues/problems.
Willingness to work on weekends and in on-call roles.
RDBMS and NoSQL databases
Web-based Application support / Production Support
Hands-on experience with cloud tech
Awareness of ETL processes and Data Integration
ITIL Practitioner / Service Management
Customer Support skills
Team Management experience in 24x7 environment
Innovaccer Inc. is a leading healthcare data platform company
focused on delivering a more efficient and effective healthcare through the use of pioneering
analytics and transparent, clean, and accurate data. Innovaccer’s aim is to simplify complex data
from all points of care, streamline the information, and help organizations make powerful decisions
and realize strategic goals based on key insights and predictions from their data. Its products
have been deployed across more than 500 locations with over 10,000 providers leveraging it at
institutions, governmental organizations, and several corporate enterprises such as Mercy ACO,
StratiFi Health, Catalyst Health Network, Osler Health Network, and PHIX HIE. Innovaccer is based
in San Francisco with offices around the United States and Asia.
How to apply: Drop us a line at TA@innovaccer.com or