Innovaccer Privacy Policy

Overview

Your privacy is very important to us. We are dedicated to the responsible collection, use, maintenance and disclosure of personal information and are committed to comply with applicable privacy rules and regulations. This Privacy Policy explains how we handle information collected from Innovaccer including its domain and subdomains and apply generally to our affiliates, subsidiaries or joint ventures websites (collectively, the "Site").

The privacy practices under this Privacy Policy also apply to our products and services available under the Site and is incorporated into and subject to the terms of any subscription or user agreement entered by you (by accepting a click-wrap agreement or otherwise) for availing the products and services offered in the Site (“User Agreement”).

Although this Privacy Policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about Innovaccer's practices so that you can make an informed-decisions. Our associates, affiliates, subsidiaries and joint ventures operate under similar privacy practices as described in this Privacy Policy and, subject to the requirements of law, we strive to provide a consistent set of privacy practices throughout the global Innovaccer trading community.

Innovaccer Privacy Assurance

At Innovaccer, we are extremely proud of our commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our products and services and recommend us to friends, colleagues, and significant others. Please read the following Privacy Policy to understand how your personal information will be treated as you make full use of our Site.

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about the Site and visitors, such as number of visitors, number and type of products and services purchased, etc.

Information we collect

When you use our Site, we collect and store your personal information from you. Our primary goal in doing so is to provide a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Site to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for achieving this purpose.

In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. To fully use our Site, you will need to register using our online registration form, where you may be required to provide us with your name, date of birth, contact number, email id, user id, password, residence/place of business information, designation, organization details, billing information, shipping information, bank account details and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Site.

We may automatically track certain information about you based upon your behavior on our Site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Site or not), which URL you next go to (whether this URL is on our Site or not), your computer browser information, and your IP address.

If you choose to bid, buy or sell on the Site, we collect information about your bidding, buying and selling behavior. We also collect other users' comments about you in our feedback area.

If you choose to post messages on our message boards or other message areas or leave feedback for other users, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

If you register for the Site on another website or use a website providing a product or service for Innovaccer or a website that helps facilitate your activity on the Site, that website may provide personal information about you and your transactions back to us.

Cookies and Tracking

We use various technologies, which may include “cookie” technology, to gather information from visitors of the Site - such as pages visited and how often they are visited, and to enable certain features on the Site. “Cookies” are small text files that may be placed on your computer when you visit a website or click on a URL. Cookies may include “single-session cookies” which generally record information during only a single visit to a website and then are erased, and “persistent” cookies, which are generally stored on a computer unless or until they are deleted or are set to expire.

You may disable cookies and similar items by adjusting your browser preferences at any time; however, this may limit your ability to take advantage of all the features on the Site. We do not currently respond to web browser “Do Not Track” signals that provide a method to opt out of the collection of information about online activities over time and across third-party websites or online services because, among other reasons, there is no common definition of such signals and no industry-accepted standards for how such signals should be interpreted.

We may use and disclose your activity information unless restricted by this Privacy Policy or by law. Some examples of the ways we use your activity information include:

Our use of your information

We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in the products and services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular, we may examine your personal information to identify users using multiple user IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy.

You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Site's content and product offerings, and customize the Site's content, layout, and services. These uses improve the Site and helps us better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.

You agree that we may use your personal information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the Site. By accepting this Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications in your profile. You may make changes to your profile at any time.

Our Disclosure of your information

We may share any information, including personally identifiable information that you provide on the Site, with our subsidiaries and affiliates worldwide. In addition, the following are examples of some categories of persons with whom we would share your information with from time-to-time.

Internal Service Providers

We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you on the Site (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs) and therefore we may provide some of your personal information directly to these internal service providers. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced Site related operation, unless you have explicitly agreed or given your prior permission to them for additional uses. In some instances, the internal service provider may collect information directly from you (such as for Site surveys or for a co-branded credit card). In these cases, you will be notified of the involvement of the internal service provider, and all additional information you provide them and their additional uses will be strictly up to you. If you provide additional information to an internal service provider directly, then their use of your personal information is governed by their applicable privacy policy.

Legal Requests

We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you hereby authorize us to) disclose your name, city, state, telephone number, email address, user ID history, fraud complaints, and bidding and listing history without a subpoena. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss; or report suspected illegal activity. Further, we can (and you authorize us to) disclose your name, street address, city, state, zip code/pin code, country, phone number, email, and company name to intellectual property owners under a confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Innovaccer and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add an Innovaccer user - even a user who has purchased an item from you - to your mail list (email or physical mail) without their express consent after adequate disclosure.

Our Online Communication Practices

We may send electronic newsletters, notification of account status, and other communications, such as marketing communications, on a periodic basis to various individuals and organizations. We may also send email communications regarding topics such as general health benefits, website updates, health conditions, and general health topics. We offer you appropriate consent mechanisms, such as opt-out, for marketing and certain other communications. As examples, you may opt-out as provided for in a specific email communication or contact us as described below in the section “Contact Us.” Please be aware that opt-outs may not apply to certain types of communications, such as account status, website updates, or other communications.

What about children's privacy?

Children are not eligible to use our Site and we ask that minors (under the age of 13) do not submit any personal information to us. If you are under the age of 13, you cannot subscribe for any product or service on the Site except as provided as per the terms and conditions of such product or service. If you wish to subscribe any product or service on the Site, such subscription may be made under the supervision of your legal guardian or parents who have registered as users of the Site provided that such subscription is not in relation to any adult material/mature audience items displayed on the Site, the subscription of which to/by minors is strictly prohibited.

Access or change your personally identifiable information

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information. If you have registered your profile on Innovaccer, your Innovaccer ID and password are required in order to access your profile information.

Security

When you place orders, make payments, or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Furthermore, all such data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we employ reasonable security practices and procedures and current Internet security methods and technologies.

Your Consent

By using the Site and/ or by providing your information, you consent to the collection and use of the information you disclose on the Site by Innovaccer in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per Clause 6 above. If you do not agree please do not use or access the Site.

Changes to this Privacy Policy

We may change this Privacy Policy. If we do so, such change will appear on this page of our website. We will also provide appropriate notice and choices to you, on the Site and in other appropriate locations, based on the scope and extent of changes. You may always visit this Privacy Policy to learn of any updates.

Contact Us

At Innovaccer, we welcome your questions and comments regarding this Privacy Policy. You may contact Innovaccer at info@innovaccer.com or customercare@innovaccer.com or write to us at Innovaccer offices at Suite 1829, Floor 18, 535 Mission St., San Francisco, CA 94105. If you believe we or any company associated with us has misused any of your information, please contact us immediately and report such misuse.