It is hard to get nurses to buy in to changing a software platform when they are not really driven by technology. Even with that being said, my nurses were happy about this change; they were giving me high fives when we implemented InCare because it was fantastic. The user interface and the ease of use are good because of the way the system is set up.

Innovaccer avoids nickel-and-diming 100%. There was a time when I needed a specific tool, and they created it for us and didn’t nickel-and-dime us. They don’t charge me an additional fee to ingest my data; that is part of the package.

Given the opportunity, I would absolutely purchase Innovaccer’s system again. I would not hesitate. The flexibility and the insight that the vendor provides are just tremendous. We told the vendor about some of our challenges and asked them to look at our data and do their own abstracts and pulls.

Innovaccer has kept all of their promises and more. We have been pretty fortunate. Even as new things come up, Innovaccer has really been a good partner in terms of being innovative and not charging. We actually haven’t had any unanticipated new charges because of some of the new work that we have done. We have been fortunate so far on that side, and Innovaccer doesn't nickel-and-dime us at all.

Innovaccer has been very involved in the scope of work. They wanted to know about our satisfaction with their performance during the implementation, and we were very pleased with that.

Our end users find the system to be very easy to use. The vendor is doing great at delivering new technology that meets our needs.