We are looking for…

Operations Manager-Customer Engineering

location-logo Noida
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gear-logo Customer Engineering

What it’s like to work with the world’s fastest-growing Healthcare Technology Company

At Innovaccer, we go beyond the normal. We believe in doing things differently. So don’t expect - old-school cubicles, slow pace, and anything remotely dull.
What you can expect is plenty of support and guidance from your colleagues, freedom to take risks, and opportunities to learn from each other.
The healthcare industry is witnessing a transformational shift and we are committed to helping healthcare work as one. Taking on new challenges head-on and building something that can create a huge impact is a part of our culture.
We love organized chaos. So, if you are looking for a typical 9 to 5 job where you are told what to do, this may not be for you. When you work with Innovaccer, you are your own boss.

Your Role

We are looking for an Operations Manager to join the Customer Engineering team.

A Day in the Life

  • As liaison between staff, executives, senior leaders, and Business Head, regarding team culture, project updates, proposals, and planning. 
  •  Strategic business initiatives from development through successful execution under the guidance of senior leadership and departmental heads Review, design, and execute on improvements to org structure
  • Find knowledge and skills gaps and help address them Report and track the portfolio level KPIs for the customer implementation across regions work closely with Product and Engineering team to ensure customer priorities are embedded in the product roadmap,
  • Track the roadmap adherence across products build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies
  • Working with Business Heads and executives on special projects Assist the human resources department with new hires
  • Ensure seamless onboarding experience for the new joiners oversee daily operations through collaboration with senior management and department leaders and healthcare customers conduct regular training need analysis for the department and ensure the implementation of the same with L&D serve as a subject matter expert
  • Handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications Assist and communicate with executives in decision-making, program management
  • Initiative implementation Improve current processes and coordinate organizational procedures for optimized efficiency and productivity Operate strategically and tactically
  • Work closely with Product and Engineering team to ensure customer priorities are embedded in the product roadmap

What you need

  • The ideal candidate will have proven experience in a project management role, with a special focus on executive-level advising and interdepartmental collaboration
  • Experience with Project Management/ Program Management Consulting experience with a focus on operations management Proven success in a project coordination role and cross functional team management
  • Nimble business mind with a focus on developing creative solutions Strong project reporting skills, with a focus on interdepartmental communication Experience with Project Management tools - JIRA, HubSpot , MixPanel
  • Agile Scrum Project Management Tools Cross Functional Team Management What We Offer Industry-focused Certifications: We want you to be a subject matter expert in what you do. So, whether it's our product or our domain, you will dive straight in and be certified by the best in the world. 
  • Experience in a technical or team leadership role with demonstrated success in building a successful team
  • Excellent communication, collaboration and interpersonal skills
  • Experience working in global teams and working in cross-functional and departmental projects.
  • Experience managing or working within software engineering teams

Preferred Skills:

  • Problem Solving  expert
  • Stakeholder Management
  • Agile
  • Presentation and documentation skills 
  • Project oversight / coordination / management

What We Offer

  • Industry-focused Certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, you will dive straight in and be certified by the best in the world.
  • Quarterly Rewards and Recognition Programs: We foster learning and encourage people to take moonshots. When you achieve your goals, we recognize and reward your hard work.
  • Health Benefits: We cover health insurance for you and your loved ones.
  • Sabbatical Policy: We encourage people to take time off and rejuvenate, upskill and pursue their interests so that they can generate new ideas for innovating at Innovaccer.
  • Pet-friendly office and open floor plan. No mundane cubicles

Full-Time