We are looking for…

Director-Customer Success (Payer)

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gear-logo Customer Success

What it’s like to work with the world’s fastest-growing Healthcare Technology Company

At Innovaccer, we go beyond the normal. We believe in doing things differently. So don’t expect - old-school cubicles, slow pace, and anything remotely dull.
What you can expect is plenty of support and guidance from your colleagues, freedom to take risks, and opportunities to learn from each other.
The healthcare industry is witnessing a transformational shift and we are committed to helping healthcare work as one. Taking on new challenges head-on and building something that can create a huge impact is a part of our culture.
We love organized chaos. So, if you are looking for a typical 9 to 5 job where you are told what to do, this may not be for you. When you work with Innovaccer, you are your own boss.

Your Role

The role of the Director Customer Success (Payer) is to be the leader for the Payer Vertical  for Innovaccer. You will be responsible for mentoring and providing executive level support to the field teams for engagements and customers in the Payer space. You will also be responsible for growing and developing Innovaccer’s relationships with the customers at the executive level in the post sales stages (adoption, experience and growth).. Innovaccer believes in realizing value for their customers and it will be an important part of this role to constantly drive value realization from Innovaccer products for our Payer customers.  

A Day in the Life

  • Customer Relationship Management: Manage and grow relationships and constant touch-points with senior customer executives for the region  
  • Team Mentoring: Mentor and provide executive level air cover to generalist team members of the CS org. 
  • Identifying and Nurturing Growth Opportunities: Responsible for the farming and growth of accounts  for the  region and for strategic account management
  • Goal and Requirement Understanding: Understand customer’s business, strategic goals, and requirements to  Innovaccer’s product portfolio.
  • Value Opportunity Identification and Realization: Identify and communicate opportunities for customers and realize value generated from Innovaccers products and services. 
  • Customer KPIs: Ensuring all KPIs are met for adoption, experience and expansion for your portfolio of customers
  • Best Practice Configurations: Work with customers and design optimal workflows on products as best practice configurations for them to drive most value from Innovaccer's suite of products. 

What You Need

  • 8 or more years of experience in the Payer space
  • Existing senior level relationships in the Payer industry
  • Customer Success, Account Management or Management Consulting experience from a top tier firm.
  • Proven experience in senior client management and strategic account management for a portfolio of accounts
  • Excellent written, verbal communication skills & ability to document subject matter expertise into playbooks and knowledge nuggets.
  • strong analytical ability and problem-solving skills
  • Ability to develop and present complex business reviews and executive presentations
  • Strong analytical ability and problem-solving skills
  • MBA or Graduate Degree

What We Offer

  • Industry-focused Certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, you will dive straight in and be certified by the best in the world.
  • Quarterly Rewards and Recognition Programs: We foster learning and encourage people to take moonshots. When you achieve your goals, we recognize and reward your hard work. 
  • Health Benefits: We cover health insurance for you and your loved ones. 
  • Sabbatical Policy: We encourage people to take time off and rejuvenate, upskill and pursue their interests so that they can generate new ideas for innovating at Innovaccer.
  • Pet-friendly office and open floor plan. No mundane cubicles.

Full time