We are looking for…

Regional Director-Customer Engineering

location-logo Noida, India
suitcase-logo
gear-logo Customer Engineering

What it’s like to work with the world’s fastest-growing Healthcare Technology Company

At Innovaccer, we go beyond the normal. We believe in doing things differently. So don’t expect - old-school cubicles, slow pace, and anything remotely dull.
What you can expect is plenty of support and guidance from your colleagues, freedom to take risks, and opportunities to learn from each other.
The healthcare industry is witnessing a transformational shift and we are committed to helping healthcare work as one. Taking on new challenges head-on and building something that can create a huge impact is a part of our culture.
We love organized chaos. So, if you are looking for a typical 9 to 5 job where you are told what to do, this may not be for you. When you work with Innovaccer, you are your own boss.

What it’s like to work with the world’s fastest-growing Healthcare Technology Company

At Innovaccer, we go beyond the normal. We believe in doing things differently. So don’t expect - old-school cubicles, slow pace, and anything remotely dull. What you can expect is plenty of support and guidance from your colleagues, freedom to take risks, and opportunities to learn from each other. The healthcare industry is witnessing a transformational shift and we are committed to helping healthcare work as one. Taking on new challenges head-on and building something that can create a huge impact is a part of our culture. We love organized chaos. So, if you are looking for a typical 9 to 5 job where you are told what to do, this may not be for you. When you work with Innovaccer, you are your own boss.

 

Your Role

We are looking for Director - Customer Engineering to join the Customer Engineering team. You will be largely responsible for leading and supervising a team of Data Analysts as they develop, test, modify and create solutions to technical problems. You are expected to understand the business requirements, partner products, services, and integrate the same with our platforms, products, and features. You will be involved in building up infrastructure to enable run businesses (of our Enterprise customers) more efficiently. You will work closely with Partners, Professional Services, Analytics, and other Engineering groups for defining, designing, and delivering solutions. You will own and drive technical projects and provide leadership for a group of Engineers in an innovative and fast-paced environment.

 

A Day in the Life

  • Inspire, lead and grow a team of Data Analyst, Data Scientist, Quality Analyst, & Customer Engineering, Managers
  • Manage the growth for the region, collaborate with peers in the product, sales, and customer success to deliver projects on time and within budget
  • Manage regional portfolio for project delivery, supervise and lead customer engineering managers, engineers, scientists, and quality analysts
  • Lead the regional portfolio vision, strategy, and execution
  • Direct and coordinate design, build, production, operations, quality assurance, and maintenance
  • Implements and tracks project implementation timelines
  • Negotiate product roadmap /feature sets with the product and engineering teams
  • Manage, negotiate and resolve implementation risks effectively
  • Leader and team player – setting example for customer engineering managers, lead data analysts and others to follow
  • Drive product adoption across the customer base
  • Create an open, transparent, accountable and collaborative team environment

 

What You Need

  • Strong technical background including database (ETL) and business intelligence (BI/DWH) skills
  • Experience with delivering medium and large integration and analytics project
  • Experience working with cross-functional teams from IT, software engineering and business domains 
  • Should have a minimum of 10 Years of experience
  • Must be able to navigate thru competing for/shifting priorities, demands, and timelines
  • Project, vendor, people, stakeholder coordination and strong communication skills are a must
  • Hands-on experience in extracting data using SQL, NoSQL, Python
  • Proficiency in SQL and analytics/reporting/data visualisation tools
  • Understanding of REST APIs, Web services, service-oriented architectures
  • Challenges and benefits of data extraction in In-Premise and Cloud deployments
  • Good experience into Project Delivery
  • US Healthcare Domain Experience will be plus
  • Good into Agile Methodology

 

Preferred Skills

  • Program Management
  • Scrum Master certified
  • Expectation Management
  • Solutioning and maintaining production environment for the customer, Data warehousing, Business intelligence, and Data Analytics. 

 

What We Offer

  • Industry-focused Certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, you will dive straight in and be certified by the best in the world.
  • Quarterly Rewards and Recognition Programs: We foster learning and encourage people to take moonshots. When you achieve your goals, we recognise and reward your hard work. 
  • Health Benefits: We cover health insurance for you and your loved ones. 
  • Sabbatical Policy: We encourage people to take time off and rejuvenate, up-skill and pursue their interests so that they can generate new ideas for innovating at Innovaccer.
  • Pet-friendly office and open floor plan. No mundane cubicles.

Full-Time