We are looking for…

Support Analyst

location-logo Noida
gear-logo Customer Engineering

What it’s like to work with the world’s fastest-growing Healthcare Technology Company

At Innovaccer, we go beyond the normal. We believe in doing things differently. So don’t expect - old-school cubicles, slow pace, and anything remotely dull.
What you can expect is plenty of support and guidance from your colleagues, freedom to take risks, and opportunities to learn from each other.
The healthcare industry is witnessing a transformational shift and we are committed to helping healthcare work as one. Taking on new challenges head-on and building something that can create a huge impact is a part of our culture.
We love organized chaos. So, if you are looking for a typical 9 to 5 job where you are told what to do, this may not be for you. When you work with Innovaccer, you are your own boss.

Your Role

We are looking for a Support Analyst to help our customers explore their healthcare data, understand how to improve the health of the population and bring down the cost of healthcare

A Day in the Life

  • Create world class customer facing documentation which would delight and excite customers
  • Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective
  • Convert tacit knowledge to implicit knowledge

What You Need

  • Installation guides
  • API documentation
  • Worked with an agile development team to create excellent product help
  • Maintaining appropriate versioning of the documents to be synced with the product version
  • An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done
  • Excellent communication skill - Written and verbal
  • Good knowledge of support processes
  • Comfortable to work in night shift and rotational shifts

Required Skills:

  • Experience in SQL/ ETL / Python
  • Analytics Tools (Sisense, PowerBI or Tableau)
  • Support Processes (SLAs, OLAs, Product or application support)

What We Offer

  • Industry-focused Certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, you will dive straight in and be certified by the best in the world.
  • Quarterly Rewards and Recognition Programs: We foster learning and encourage people to take moonshots. When you achieve your goals, we recognize and reward your hard work.
  • Health Benefits: We cover health insurance for you and your loved ones.
  • Sabbatical Policy: We encourage people to take time off and rejuvenate, upskill and pursue their interests so that they can generate new ideas for innovating at Innovaccer.
  • Pet-friendly office and open floor plan. No mundane cubicles.

Full Time