We are looking for…

Assistant Support Engineering Manager

location-logo Noida , Bengaluru
suitcase-logo
gear-logo Customer Engineering

We want people who are passionate about solving today’s healthcare challenges and positively impacting people’s health and well-being.

After all, that’s what we’ve been focusing on for the past six years. We’re on a purpose-driven journey to impact the future with a healthcare system that cares. The healthcare industry is undergoing a massive transformation, and Innovaccer is helping organizations effectively care for patients in today’s digital world. Our story began when a handful of go-getters got together to tackle one of the healthcare industry’s most pressing needs: a one-stop, whole-patient data bank that breaks down data silos to help teams provide the best care possible. Our mission to care as one is centered around the need for an integrated patient view to improve care delivery.
And you don’t have to take our word for it; Innovaccer recently achieved unicorn status as one of the fastest-growing companies in healthcare technology.
Innovaccer is uniquely positioned in the marketplace and is building a one-of-a-kind healthcare cloud that will enable users to develop applications and solve long-standing healthcare challenges. See our latest KLAS ranking.

Working here is different.

We take pride in our grit and purpose-driven work ethic. It’s why we’ve been able to solve some of healthcare’s most challenging problems and why we continue to energetically take on incredible challenges.
We dream, we collaborate, we experiment, and we break new ground. We’re a strong team that looks out for each other.

At Innovaccer, you can expect plenty of support and guidance from your colleagues with opportunities to learn, grow, and make a difference.
We love organized chaos. So, if you are looking for a typical 9 to 5 job where you are told what to do, this may not be for you. When you work with Innovaccer, you are your own boss.

Your Role

We are looking for a Senior Support Analyst to help our customers explore their healthcare data, understand how to improve the health of the population and bring down the cost of healthcare.

A Day in the Life

  • Create world class customer facing documentation which would delight and excite customers
  • Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective
  • Convert tacit knowledge to implicit knowledge

What You Need

  • User guides
  • Technical requirement document
  • Process Documentation
  • Marketing collaterals of product features
  • Installation guides
  • API documentation
  • Collaborating with Product Managers, SMEs & BAs to create clear & concise written material
  • Maintaining appropriate versioning of the documents to be synced with the product version
  • Very good communication skill - Written and verbal
  • Comfortable to work in night shift

 Required Skills

  • Experience in SQL, ETL, Python, Power BI
  • Experience in US Healthcare

What We Offer

  • Industry certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, we’ll help you dive in and get certified.
  • Quarterly rewards and recognition programs: We foster learning and encourage people to take risks. We recognize and reward your hard work.
  • Health benefits: We cover health insurance for you and your loved ones.
  • Sabbatical policy: We encourage people to take time off and rejuvenate, learn new skills, and pursue their interests so they can be inspired to generate new ideas with Innovaccer.
  • Pet-friendly office and open floor plan: No boring cubicles.

Full Time