We are looking for…

Associate - Customer Engagement

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gear-logo Customer Engineering

We want people who are passionate about solving today’s healthcare challenges and positively impacting people’s health and well-being.

After all, that’s what we’ve been focusing on for the past six years. We’re on a purpose-driven journey to impact the future with a healthcare system that cares. The healthcare industry is undergoing a massive transformation, and Innovaccer is helping organizations effectively care for patients in today’s digital world. Our story began when a handful of go-getters got together to tackle one of the healthcare industry’s most pressing needs: a one-stop, whole-patient data bank that breaks down data silos to help teams provide the best care possible. Our mission to care as one is centered around the need for an integrated patient view to improve care delivery.
And you don’t have to take our word for it; Innovaccer recently achieved unicorn status as one of the fastest-growing companies in healthcare technology.
Innovaccer is uniquely positioned in the marketplace and is building a one-of-a-kind healthcare cloud that will enable users to develop applications and solve long-standing healthcare challenges. See our latest KLAS ranking.

Working here is different.

We take pride in our grit and purpose-driven work ethic. It’s why we’ve been able to solve some of healthcare’s most challenging problems and why we continue to energetically take on incredible challenges.
We dream, we collaborate, we experiment, and we break new ground. We’re a strong team that looks out for each other.

At Innovaccer, you can expect plenty of support and guidance from your colleagues with opportunities to learn, grow, and make a difference.
We love organized chaos. So, if you are looking for a typical 9 to 5 job where you are told what to do, this may not be for you. When you work with Innovaccer, you are your own boss.

Your Role

We at Innovaccer are looking for a Customer Engagement Associate where you will be working with some of the biggest healthcare organisations as well as healthcare IT vendors. You will be in conversation with top level management across the US Healthcare landscape in exploring and facilitating data interoperability with various systems. The role will also involve deployment of solutions on practice systems and testing various data input connections.     

A Day in the Life

  • Driving and Maintaining relationships with US Healthcare provider organizations and IT  vendors
  • Strategic data acquisition for our top customers
  • Deployment of Innovaccer solutions on host systems
  • Testing the connectivity and working of the solutions deployed
  • Maintaining and Tracking the progress of the ongoing developments
  • Coordinate with the customers and the internal teams and set up business and technical  meetings.
  • Conduct secondary research and collate relevant information and capture the information in  a well-documented format.
  • Facilitate customer meetings and presentations.
  • Engage in dialogue to understand customer requirements and expectations.
  • Handling internal and external sign-offs.
  • Meeting reasonable internal and external turnaround time.


What You Need

  • Strong knowledge of handling multiple accounts and time-bound task execution with an experience of 1-3 years.
  • Understanding of Microsoft Windows OS and Linux operating systems
  • Experience is using various organisational tracking tools.
  • Persistence and diligence go the extra mile.
  • Articulate in both verbal and written presentation.
  • Impeccable command over English language /interpersonal in face to face as well as written communication.
  • Technical know-how of the various IT systems, Databases(MongoDB) and file formats.
  • Ability to build credibility with the audience.
  • Must have natural business acumen in order to meet customer goals.
  • A self-starter capable of making sense in unstructured situations
  • Organised and meticulous in maintaining progress reports and sign-offs.   
     

What We Offer

  • Industry-focused Certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, you will dive straight in and be certified by the best in the world.
  • Quarterly Rewards and Recognition Programs: We foster learning and encourage people to take moonshots. When you achieve your goals, we recognize and reward your hard work.
  • Health Benefits: We cover health insurance for you and your loved ones.
  • Sabbatical Policy: We encourage people to take time off and rejuvenate, upskill and pursue their interests so that they can generate new ideas for innovating at Innovaccer.
  • Pet-friendly office and open floor plan. No mundane cubicles.


Full-Time