Innovaccer Inc., the San Francisco-based healthcare data platform company, has received an overall score of 92.8* in KLAS Research’s Performance Report for Population Health Management for 2018. Innovaccer was given this score for meeting customer promises, proactive service, quality of implementation, delivery of new technology, and overall satisfaction.
The report, entitled, “Population Health Management, 2018 Part 1” was based on interviews with multiple healthcare organizations leveraging various technologies for population health management. Healthcare leaders rely on the KLAS report to shape their decisions and improve the quality of care delivered to their patients while meeting their value-based objectives. The awarded scores are a reflection on vendors’ ability to enhance end-user experience and engage patients in care effectively.
Outstanding technology and integration capabilities
Customers also highlighted that Innovaccer’s Healthcare Data Platform has the capability to support integration goals in evolving value-based healthcare. Additionally, Innovaccer received above average scores* in major subcategories such as the delivery of new technology, overall product quality, ease of use, and the quality of implementation provided.
In the words of a CEO/President interviewed, “One key thing about Innovaccer is that they listen to what customers say. They are trying to get [their product] to the end users and make it work for physicians and nurses. They want it to save time and be effective at improving the quality of care. That is the difference between Innovaccer and other vendors. The only way a software vendor can do those things with their software is to listen and ask good questions. Innovaccer excels at that.”
Helping customers take moonshots
When asked the customers, Innovaccer was found to “keep all promises” made to them. According to the report, “Innovaccer’s tools are stable and capable of pulling in the data customers need. Innovaccer’s resources are described as highly knowledgeable and as providing consistent relationships. All of this leads customers to view Innovaccer as providing strong partnerships.”
Scores were also given to the healthcare data platform company for the extent of vendor executive involvement and the quality of support they offer. Findings in the report include*:
“We are honored to receive such great scores by KLAS and being among the leading population health management companies,” says Abhinav Shashank, CEO at Innovaccer. “The feedback provided to KLAS by our customers is a strong indicator of what we’re working toward: driving efficiency in healthcare with the power of data. We’re glad that our customers are finding value in our healthcare data platform and we will continue to ensure high levels of service quality for them.”
*Scores based on limited data
About KLAS Research
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Learn more about KLAS and our reports.