case-study

How a Leading Healthcare Network Streamlined its Patient flow with a Virtual Waiting Room using Innovaccer's VCN Solution

A leading healthcare delivery system with a bed capacity of more than 250, serving over 4,00,000 people with its primary and specialty care practice. The network aimed to leverage a full-fledged virtual care platform to connect its patients and providers and to revive its declining patient volume without increasing their risk of exposure to COVID-19. The network wanted an advanced virtual care solution that seamlessly integrated into their existing workflow to request and schedule appointments.

Innovaccer’s exhaustive Virtual Care Network (VCN) solution streamlined the health network’s patient flow with;

  • Automated scheduling and virtual waiting rooms
  • Facilitating about 25,000 virtual visits
  • 20% boost in its patient volume since May 2020

Innovaccer offered its Fast Healthcare Interoperability Resources (FHIR)-enabled Data Activation Platform to create a comprehensive virtual care solution that resolved these challenges and improved the health system’s virtual care performance.

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