case-study

How Innovaccer Streamlined the Billing and Co-pay Workflows for a Leading Health System

A leading U.S. health system struggled to streamline its billing and payment workflow for the new influx of virtual care visits. Patients having different plans across various payers affected how reimbursements were obtained for each type of virtual visit. The health system wanted a platform that augmented its billing and copay workflows while ensuring a secure financial transaction within a few clicks.

Read the case study to learn how the health system overcame the challenges of:

  • Difficulty in performing calculations for copays.
  • Inability to run insurance verifications for the patients.
  • Lack of a single platform to maintain both upfront payment and walk-in consultations.
  • Inability to map the billing details and other information directly into the EMR to create real-time reports.
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