Preparing for the return of elective surgeries and devising a strategy to realize higher revenues, lower readmissions, and greater patient throughput, in the post-COVID-19 era the patient journey will change drastically. Healthcare providers are thus looking for ways to improve patient satisfaction and outcomes without adding to the heavy burden felt by their care teams by adding time-consuming processes to the daily to-do list.
COVID-19 has changed traditional healthcare delivery systems and methods globally. With the array of regulations addressing the public health crisis, the postponement of elective surgeries and other non-essential medical care by federal organizations came across as a major headline for health systems and patients alike to preserve the PPE (Personal Protective Equipment) kits for providers and other critical healthcare resources.
In this whitepaper, we take a look at the new focus areas for providers in the post-COVID new normal of limited contact care and understand how patient engagement would change with the return of elective surgeries. As hospitals are preparing to increase the number of procedures, we discuss best practices to make patients feel safe when they return for in-person visits and various measures to ensure the safety of patients and clinic staff.
We conclude with an overarching strategy that would allow easier communication between patients and providers. The role and alternatives for the technology necessary for a new age patient engagement strategy are also discussed that improve care delivery and the quality of care.
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