Enhance Your Members’ Care Journey

Innovaccer’s Member Engagement Solution
drives improvement in healthcare cost and
quality, boosts member satisfaction, and
enhances member enrollment and retention.

Improve Member Experience with Innovaccer’s
Member Engagement Solution

Transform your member engagement strategies and develop a consumer-oriented experience with care
navigation, care plan and program, education and resources, and automated member outreach offerings for
your members.

Seamless care
navigation

Improved care
outcomes

Access to member
education and
resources

Automated
member outreach

OAuth 2.0
Authorization
Standard

Seamless care navigation for proactive member engagement

Enable your members to proactively take control of their own care. This solution allows beneficiaries to drive their own care journeys with steerage towards more cost-effective in-network options

Member-driven specialist visits with guidance toward high-performing, in-network clinicians
Outpatient care connectivity (e.g., urgent care centers)
Ancillary services resources and scheduling support

Improved care outcomes with care plan and program enhancements

Facilitate greater member involvement with member-focused care programs. Achieve improved health outcomes with care plans that cater to all the needs of the members

Member-oriented care plans featuring clear activities and member incentives Enhanced connectivity with care managers for a more personalized touch Social worker-driven interventions for identified SDoH risks

Member-oriented care plans featuring clear activities and member incentives
Enhanced connectivity with care managers for a more personalized touch
Social worker-driven interventions for identified SDoH risks

Access to education and resources to empower members

Give members access to their own healthcare data to increase satisfaction and improve care outcomes. Provide members with what they need on their own terms and schedule

On-demand mobile offerings of educational materials per member preferences
Lab and test results as well as visit notes at members' fingertips
Personalized health assessments
Digitized member services (e.g., ID card, EOBs)

Automated member outreach for more Consumer-friendly experience

Improve member experience with automated consumer-oriented outreach that helps members improve their health outcomes

Appointment reminders including pre-visit instructions
Prior-auth member correspondence
Nudges on immunization and screening needs

WHITEPAPER

Empowering Health Plan Beneficiaries through Digitized Engagement

Healthcare consumerism is on the rise, and so is the competition in the health plan market. In this competitive landscape, payers need to offer more value to patients through member engagement. Read the whitepaper to learn how to improve member experience and leverage digital communication channels for engagement

DOWNLOAD WHITEPAPER

BLOG

How To Reduce Communication Fatigue Across The Payer-Beneficiary Spectrum

As the race for increasing enrollees intensifies, insurers must drive better member experience. Read this blog to find out how to make online and offline channels of communication available to beneficiaries and make switching to either of channels swift and seamless

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Suite of Offerings to Meet the Top Needs of Payers

Innovaccer focuses on driving more collaboration and connectivity among payer, provider, and member stakeholders -- through a series of steps to align incentives and performance. Our member engagement solution helps meet payer needs.