Innovaccer’s Member Engagement solution helps improve healthcare cost and quality, boost member satisfaction, and enhance member enrollment and retention. Transform your member engagement strategies and develop a consumer-oriented experience with care navigation, care plans and programs, education and resources, and automated outreach offerings.
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America’s largest healthcare organizations are connecting their care ecosystems on the Innovaccer Health Cloud
The Innovaccer Health Cloud for
Establishing a single source of truth
Streamline care navigation for proactive member engagement
Innovaccer’s Member Engagement solution lets members take control of their own healthcare by helping them find cost-effective, in-network options for care.
Member-Driven Specialist Visits
Control care costs by reducing network leakage. Help providers deliver best-in-class healthcare to members.
Outpatient Care Connectivity
Gain complete visibility of members with advanced filters that create member registries based on disease, demographics, LOBs, and clinical visits. Integrate claims with clinical encounters to refresh data in real time.
Resource and Scheduling Support
Choose the most appropriate channel—email, call, or text—to deliver messages and provide support. Or deploy other innovative digital channel strategies including text and in-app engagement, virtual chat assistants powered by artificial intelligence, and phone call scripts with talking points.
Omnichannel campaign management
Intelligent patient stratification
Multilingual outreach support
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Improve care outcomes with care plan and program enhancements
Facilitate greater engagement with member-focused care programs. Improve health outcomes with care plans that cater to all the needs of members.
Member-Oriented Care Plans
Engage consumers by personalizing health journeys and experiences with healthcare navigation, health support and education, access to records, administration, and other features integrated from multiple sources.
Enhanced Connectivity with Care Managers
Enable communication with care coordinators via text or call for regular updates. Optimize messages and content for mobile devices— improve medication adherence, send appointment reminders, and access patient-reported outcome requests.
SDoH Risk Identification
Incorporate social determinants of health (SDoH) to calculate member risk scores and match members with community programs.
Automated bulk outreach & analytics
Complete EHR integration
Holistic SDoH management
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Empower members with educational resources
Give members access to their own healthcare data to increase satisfaction and improve care outcomes.
Digitized Member Services
Connect third-party apps to help members access their information outside your network and manage consent for those third-party apps. Our technology also includes built-in reporting for member data accessed by third-party applications along with other digital member services.
On-Demand Educational Materials
The member portal includes a mobile interface with similar capabilities as the web interface that allows members to access their medical records. Other capabilities like chat can be developed based on customization requests.
Test Results and Notes
Access encounter reports that summarize the member’s recent visits with detailed information on the encounter type and the provider.
Personalized Health Assessments
Our platform runs algorithms and analyzes member data and health indicators such as blood pressure, BMI, and weight.
Member education
Personalized care
Integrated member services
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Automate member outreach for a more consumer-friendly experience
Improve member experience with automated, consumer-oriented outreach that helps improve health outcomes. Our suite of applications puts relevant information at members’ fingertips.
Appointment Reminders
Give pre-visit instructions to members, remind them to schedule appointments, and inform them about care decisions.
Prior Auth Member Correspondence
The portal streamlines prior auth management and referrals. It also includes insights for deductible and out-of-pocket and active claims (medical and pharmacy claims) for the authorized services provided.
Immunization and Screening Reminders
Use Member-360 to view patient health information such as clinical encounters. Integrate fitness apps to track various health indicators such as blood pressure, BMI, and body weight, and recommend wellness guidelines based on each member’s care journey.
Appointment calendar management
Effective prior auth management
Preventive healthcare incentive
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