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PUBLIC HEALTH COMMAND CENTER

Helping public health organizations and providers fight the pandemic at scale

Unify systems and care operations, optimize resources,
manage populations with real-time, powerful dashboards
and follow connected patient journeys.
 
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Ready-to-deploy solution to help manage
patient engagement needs during the pandemic
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Assess
  • Help patients self-assess
    symptoms
  • Navigate to the best local resources
  • Monitor severity in local hot spots
 
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Manage
  • Stratify your population into high-, medium-, and low-risk groups.
  • Enable care pathways for each of the at-risk groups
 
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Engage
  • Reach out and educate your populations
  • Improve awareness on preventive measures to help curtail the pandemic
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REAL TIME COMMUNITY AND
RESOURCE INSIGHTS
Manage rapidly evolving
trends and create early
warning systems
  • Monitor community trends on hotspots and caseloads
  • Check real-time availability of self-test kits, RT-PCR, medication, and other critical resources
  • Get auto-generated CDC-compliant reports on resources and facility overview
  • Plan the staff for increased COVID-19 demand
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VIRTUAL PATIENT TRIAGING AND TREND FORECASTING
Triage patients virtually and forecast COVID-19 trends
  • Send automated CDC-compliant self-assessments to patients via phones
  • Get detailed analysis of COVID-19 patients at each facility and descriptive COVID-19 population maps
  • Access stratified population reports based on patient risk profiles to assess community risk
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OUTREACH AND CARE NAVIGATION
Empower cloud contact centers to navigate the best course of action
  • Streamline call management at contact centers
  • Receive assistance in screening patients for illnesses with individualized patient assessments
  • Personalize the patient care experience through omnichannel outreach and digital patient engagement
  • Leverage point-of-care insights and analytical dashboards to enhance operational efficiency
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EDUCATION AND EMPATHY
Combat panic and misinformation
  • Share CDC-recommended resources with your community by text, email, and recorded voice messages
  • Send automated SMS for daily assessments between patient visits
  • Spread awareness about testing and vaccination programs
  • Share guidelines on quarantine and social distancing
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Proven customer success
psw
DETERMINING POPULATION SEVERITY RISK WITH SELF-ASSESSMENT TOOL
Tamra
Tamra Ruymann, MBA
Chief of Digital Health
PSW
“With the high-risk patients, our care team is performing outreach to those most vulnerable and offering assistance with items like medication, grocery, and pet food delivery. We are able to identify patients with multiple comorbidities and assist with everyday necessities in order to allow them the ability to remain at home, therefore, reducing their risk of exposure.”

A better way to manage
COVID-19 operations and populations