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Frequently Asked Questions

Frequently Asked Question

Which payers and specialties do you support?

Flow Auth works with major payers through APIs, portals, and faxes. We prioritize adding payers based on your organization's needs during implementation, ensuring you can automate prior auths across your entire payer mix.

How does Flow Auth integrate with our systems?

Flow has bi-directional integration with major EHRs including Epic, Cerner, athenahealth, and eClinicalWorks. We also integrate with billing, practice management, and communication platforms through APIs.

What ROI can we expect?

We estimate 50% reduction in clinician PA time and 2x staff productivity. This translates to 5x return on investment for health systems. Your nurses focus on complex patient cases instead of copying notes into payer portals. Flow Auth handles the routine work so your team handles exceptions and patient care.

How does Flow ensure data security?

Flow is HIPAA compliant, HITRUST certified, and SOC 2 Type II certified. Your patient data never leaves your control. We use enterprise-grade encryption, role-based access controls, and maintain complete audit trails. We undergo annual third-party security audits to ensure the highest standards of data protection.

How long does the implementation take?

We expect most organizations to go live in 8-10 weeks. We start with a discovery workshop to map your workflows, then pilot with one site before expanding. Your team needs minimal training since Flow works within your workflow. Our pre-built connectors accelerate deployment significantly.

How does Flow Auth compare to other prior auth solutions?

Flow automates the entire PA workflow from detection through appeals. We maintain up-to-date medical necessity guidelines for each payer, so you're always submitting with current requirements. And we work with all major payers through APIs, portals, and fax to give you comprehensive automation across your entire payer mix.

What happens when payer rules change?

Our team continuously monitors payer policy updates and medical necessity guideline changes across all major insurers. Rule updates are pushed to your system automatically, so you're always submitting with current requirements. No manual tracking or policy hunting required.

Can Flow Auth work with our existing RCM vendor?

Yes. Flow Auth enhances your current RCM setup by automating the prior auth workflow while your vendor continues managing billing and collections. We integrate seamlessly with RCM platforms, or we can operate as a standalone solution.