PrivacyPolicy

Overview

Your privacy is very important to Innovaccer, Inc. (“Innovaccer,” “we,” and/or “us”). We are dedicated to the responsible collection, use, maintenance, and disclosure of personal information and are committed to comply with applicable privacy rules and regulations. This Privacy Notice explains how we collect, use, and share information, including personal information, collected from the Innovaccer website, including its domain and subdomains (collectively, the Site), as well as any software, platform, or application owned or licensed by Innovaccer that you may access, use, browse, communicate, or otherwise interact with (collectively, the Services) so that you can make informed decisions.

In addition to the activities described in this Privacy Notice, we process information provided by our Customers when they use our Services in accordance with the User Agreement. Our Customers use our Services to run their businesses and provide Services to their end users, which involves collecting information about their end users. To understand how a Customer uses information about you, please refer to the Customer’s Privacy Notice.

This Privacy Notice is incorporated into and subject to the Innovaccer Website Terms of Use and any terms of any subscription or user agreement entered by you (by accepting a click-wrap agreement or otherwise) for availing the Services (“User Agreement”).

Information we collect

The personal information we collect depends on how you interact with the Site, the Services you use, and the choices you make.

We collect personal information about you from different sources and in various ways when you use our Site or the Services, including information you provide directly, information collected automatically, information from third-party data sources, and data we infer or generate from other data.

We strive to provide a safe, efficient, smooth, and customized experience to provide services and features that meet your needs, and to customize our Services to improve your experience.

Information you provide us

If you contact us, subscribe to our newsletter, download or request printed materials, access podcast recordings or articles, or request a demo, we may collect your name, email address, phone number, the name of your organization, and additional information. If you send us personal correspondence, such as emails or letters or otherwise communicate with us, or if other users or third parties send us correspondence about your activities, we collect such information.

If you attend one of our networking events or conferences, we will collect your contact information, work profile, interests, and any other information that you choose to provide.

If you make inquiries concerning career opportunities or decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through LinkedIn. If you do so, we will collect the information you make available to us on LinkedIn.

If you elect to engage in any communication or engagement session with Innovaccer via email or a live chat, it is up to you to decide what, if any, information to provide during such a session. Depending upon your request, it may not be possible for Innovaccer to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information then you should not do so.

Information we collect when you use the Site

If you visit the Site, contact Innovaccer directly, use the mobile app or the live chat option, the data collected may include:

• Information you provide to Innovaccer, such as:
  • Personal information, such as your name and contact information;
  • Surveys, transcripts, and recordings of your communication with us;
  • Information you provide or content you upload or submit to the Site;
  • Business information, including business contact information that you provide to us or information like what would appear on a business card;
• Automatic information, such as:
  • Web browser and usage information, including IP address;
  • Geographic region;
  • Browser types;
  • Page view tallies;
  • Time spent on each page;
  • Browsing information;
  • Operating system and type of device used.

Information obtained from third parties

If you register for our Services on another website, use a website providing a product or service from Innovaccer, or use a website that helps facilitate your activity on the Services, that website may provide information about you and your transactions back to us. If you are using the Services as an end user of our customers, we may receive information about you from our customers who use the Services.

If you choose to submit comments, photos, or content to our pages on third-party platforms, such as Twitter, Facebook, YouTube, or LinkedIn, you may choose to include personal information. This is your choice. In such a case, we may receive information about you, including your profile photo, name, and other information you choose to provide. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.

We may receive additional information about you from other third parties, such as data from our marketing partners, and combine it with other information we have about you.

Information from cookies

We and our third-party partners use various technologies, which may include “cookies,” pixel tags, or similar technology, to gather information from users of the Site to deliver information, improve the Site, and to enhance your experience. “Cookies” are small text files that may be placed on your computer when you visit a website or click on a URL. Cookies are often used to make browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding use of the Site.

The Site may use the below types of cookies:

• Strictly Necessary Cookies – these cookies are essential to running our website. Strictly necessary cookies manage your actions, such as login/logoff, or requesting page resources and visual elements. This type of cookie can set up foundational functions to ensure the efficiency and security of requested services, such as authentication and load balancer demand

Cookie Subgroups	Cookies	Cookies Used	Lifespan
Innovaccer	solutionsVar	First_Party	365 days
Innovaccer	homepagesVar	First_Party	365 days
Innovaccer	acceleratorsVar	First_Party	365 days
Innovaccer	_tok	First_Party	16 days
Innovaccer	_tok_nm	First_Party	16 days
Innovaccer	_clspop	First_Party	30 days
Innovaccer	info	First_Party	30 days
Innovaccer	cookieControl	First_Party	60 days
Youtube	YSC	Third_Party	365 days
Youtube	VISITOR_INFO1_LIVE	Third_Party	365 days
Youtube	YSC	Third_Party	365 days
Google analytics	_ga	Third_Party	730 days
Google analytics	_ga_UA-26444830-13	Third_Party	730 days
Hubspot	__hs_opt_out	Third_Party	6 months
Hubspot	__hs_do_not_track	Third_Party	6 months
Hubspot	__hs_initial_opt_in	Third_Party	7 days
Hubspot	__hs_cookie_cat_pref	Third_Party	6 months
Hubspot	__hs_gpc_banner_dismiss	Third_Party	180 days
Hubspot	__hs_notify_banner_dismiss	Third_Party	180 days
Hubspot	hs_ab_test	Third_Party	Session based
Hubspot	14536254_key	Third_Party	14 days
Hubspot	hs-messages-is-open	Third_Party	30 minutes
Hubspot	hs-messages-hide-welcome-message	Third_Party	1 day
Hubspot	__hsmem	Third_Party	7 days
Hubspot	hs-membership-csrf	Third_Party	Session based
Hubspot	__hstc	Third_Party	6 months
Hubspot	hubspotutk	Third_Party	6 months
Hubspot	__hssc	Third_Party	30 minutes
Hubspot	__hssrc	Third_Party	Session based

• Targeting Cookies - these cookies are set by advertising partners to provide marketing and behavioral data of website visitors. They gather browsing information which is used to create visitor profiles by understanding their habits. The profiles created from targeting cookies help develop advertising strategies and can help customize the ads visitors see when they visit the website.

Cookie Subgroups	Cookies	Cookies Used	Lifespan
Linkedin ads	li_at	Third_Party	30 days
Linkedin ads	lidc	Third_Party	30 days
Linkedin ads	AnalyticsSyncHistory	Third_Party	30 days
Linkedin ads	UserMatchHistory	Third_Party	30 days
Linkedin ads	li_sugr	Third_Party	30 days
Linkedin ads	bcookie	Third_Party	30 days
Linkedin ads	lang	Third_Party	30 days
Outbrain	outbrain_cid_fetch	Third_Party	60 days

• Analytics Cookies – these cookies provide qualitative measures of site visitors. Without allowing use of analytics cookies, we won’t know if you’ve visited our site. Data gathered with these cookies is used to quantify site or programming KPIs. Through the use of analytics cookies, we can count visitors and traffic sources to improve website performance and application.

Cookie Subgroups	Cookies	Cookies Used	Lifespan
Mixpanel	mp_	Third_Party	365 days
Clarity	_clsk	Third_Party	1 days
Mixpanel	mixpanelToken	Third_Party	365 days
Clarity	CLID	Third_Party	1 day
Clarity	_clck	Third_Party	1 day
Clarity	CLID	Third_Party	1 day
Clarity	Clarity	Third_Party	1 day
Clarity	ANONCHK	Third_Party	1 day
Clarity	MR	Third_Party	1 day
Clarity	MUID	Third_Party	1 day
Clarity	SM	Third_Party	1 day
Zoominfo	visitorId	Third_Party	365 days
Zoominfo	__cf_bm	Third_Party	365 days

Other identification technologies that may be used by Innovaccer:

• Pixel tags (also called beacons or pixels) – these are first- or third-party tags installed on (or called by) a webpage or application. Pixel tags can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information. Innovaccer uses pixel tags to identify conversions of users on our website and to assess certain;
• Software Development Kits (also called SDKs) – function like pixels and cookies but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information;

First and third-party technologies:
We may use first-party cookies or other tracking technologies as described above – these cookies or technologies originate from the same domain as the website you’re currently visiting. We may also use third-party service providers who are authorized to place cookies, pixel tags or similar technologies on the Site and Services with our permission. These technologies help us compile metrics and analytics to help improve the Site and Services. Third-party cookies and technologies are covered by the third party’s privacy notice.

How to Control Cookies & Other Tracking Technologies:

Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you can modify your settings in most web browsers to accept or deny cookies or to request your permission each time a site attempts to set a cookie. You may also adjust your cookie preferences on the Site by utilizing the cookie preferences pop-up window when you visit the Site. Note that if you choose to disable cookies, not all functionality offered by the Site will be available or will work as effectively for you. Configuring how your browser handles cookies will not affect the use of other web tracking technologies such as pixel tags.

For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.youronlinechoices.com.

We do not currently respond to web browser “Do Not Track” signals that provide a method to opt out of the collection of information about online activities over time and across third-party websites or online services because, among other reasons, there is no common definition of such signals and no accepted standard for how such signals should be interpreted.

How We Use Information We Collect

We use the information we collect through the Site and Services

• To facilitate the products and services you request;
• To provide, maintain, improve, and enhance the Site and Services;
• To communicate with you, provide you with updates and other information relating to the Site and Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
• To resolve disputes and troubleshoot problems;
• To facilitate transactions and payments;
• For marketing purposes, such as to measure consumer interest in the products and services provided by us, develop and inform you about online and offline offers, products, services, and updates that may be useful, relevant, valuable or otherwise of interest to you;
• To customize your experience on the Site such as presenting tailored content;
• To detect and protect against error, fraud and other criminal activity, and respond to trust and safety issues that may arise;
• For compliance purposes, including to enforce our User Agreement, Terms of Use, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency;
• To de-identify and aggregate information and use it for any lawful purpose; and
• For other purposes as otherwise described to you at the time of collection;

How We Share the Information We Collect

Innovaccer does not sell or trade personal information provided by you to Innovaccer in any transcript, survey, or recording for purposes of direct marketing. Innovaccer shares data as provided for herein or with your permission. Innovaccer does not disclose the content of transcripts, surveys, or recordings other than:

• To service providers performing services on behalf of Innovaccer;
• As provided in this Privacy Notice; or
• With your consent;

We may share any information that you provide through the Services in the following circumstances:

• To deliver and improve the Services - We may de-identify information so that it is not personally identifiable and use and share such de-identified information for training and quality assurance purposes and to deliver and improve our Services;
• Subsidiaries and Affiliates - We may share any information we receive with our subsidiaries and affiliates worldwide for any purposes described in this Privacy Notice;
• Vendors and Service Providers - We may share any information we receive with third-party vendors and service providers who facilitate one or more aspects of the business, product and service operations that we provide to you through the Services (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs). These vendors and service providers may access, process, or store personal data in the course of providing services to Innovaccer;
• Analytics Partners - We use analytics services such as Inspectlet to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources;
• Advertising Partners - We work with third-party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on the Site and they may otherwise collect or have access to information about you which they may collect over time and across different online services. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive personalized ads, please visit Network Advertising Initiative (http://optout.networkadvertising.org) or the Digital Advertising Alliance (http://optout.aboutads.info/) to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps ;
• Legal Requests - We may share your information if we reasonably believe that it:
  • Is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority;
  • Would potentially mitigate our liability in an actual or potential lawsuit;
  • Is necessary to enforce this Privacy Notice or the Terms of Use or any User Agreement;
  • Is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or
  • Is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity;
• Merger, Sale of Business or other Asset Transfers - We may disclose and transfer information about you to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our business or assets;
• Consent - We may also disclose information from or about you or your devices with your permission;

Marketing Communications

We may send you electronic newsletters, notification of account status, and other communications, such as marketing communications, on a periodic basis. We offer you appropriate consent mechanisms, such as opt-out, for marketing and certain other communications. As examples, you may opt-out as provided for in a specific email communication or contact us as described below in the section “Contact Us.” Please be aware that opt-outs may not apply to certain types of administrative communications, such as account status, website updates, or other communications.

CALIFORNIA RESIDENTS

If you are a California resident, please review the additional notice below for more information regarding your rights under California law.

California Resident Notice

This California Resident Privacy Notice supplements the information and disclosures contained in our Privacy Notice. It applies to California residents from whom we collect Personal Information as a business under California law.

For the purposes of this notice, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, or as otherwise defined by the California Consumer Privacy Act of 2018 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations, as amended or superseded from time to time (“CCPA”).

Personal Information does not include information that is:

• Lawfully made available from government records;
• Deidentified or aggregated;
• Otherwise excluded from the scope of the CCPA;

The chart below provides the categories of Personal Information we have collected, disclosed for a business purpose, sold, or used for business or commercial purposes in the preceding 12 months since this notice was last updated. The examples of Personal Information provided for each category may not reflect all of the specific types of Personal Information associated with each category.

In the preceding twelve months, we have not sold any California resident’s Personal Information.

USE OF PERSONAL INFORMATION

We collect, use, and disclose your Personal Information in accordance with the specific business and commercial purposes below:

• Providing our Site and Services - To facilitate the products and services you request;
• Product Improvement - To undertake activities to verify or maintain the quality or safety of our Services, and to improve, upgrade, or enhance our Services;
• Communicating - To communicate with you, provide you with updates and other information relating to our Site and Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
• Auditing Interactions - To resolve disputes, troubleshoot problems, and help promote safe trading;
• Debugging - To identify and repair errors that impair existing intended functionality;
• Facilitating Payments - To facilitate transactions and payments;
• Research - To undertake internal research for technological development and demonstration;
• Marketing - For marketing purposes, such as to measure consumer interest in the products and services provided by us, develop and inform you about online and offline offers, products, services, and updates that may be useful, relevant, valuable or otherwise of interest to you;
• Personalization - To customize your experience on our Site such as presenting tailored conten;
• Fraud and Incident Prevention - To detect and protect against error, fraud and other criminal activity;
• Safety Issues - To respond to trust and safety issues that may arise;
• Compliance - For compliance purposes, including to enforce our User Agreement, Terms of Use, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency;
• Transient Use - For short-term transient use;
• Contracting Vendors - Contracting with service providers to perform services on our behalf or on their behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider;
• Processing on Behalf of Customers - To provide our Services to our business customers, on whose behalf we may process Personal Information;
• Enabling Transactions - To otherwise enable or effect, directly or indirectly, a commercial transaction;
• De-Identification and Aggregation - To de-identify and aggregate information and use it for any lawful purpose;
• Notified Purpose - For other purposes for which we provide specific notice at the time the information is collected.;

Collection of Personal Information

In the preceding 12 months since this notice was last updated, we have collected Personal Information from the following categories of sources:

• You/Your devices - You or your devices directly;
• Users - Other users of our Site and Services;
• Affiliates;
• Government - Government entities;
• Resellers - Consumer data resellers;
• Partners - Business partners;
• Public Sources - Publicly accessible sources;

Disclosure of Personal Information

We share your Personal Information to the following categories of third parties:

• ISPs - Internet service providers;
• Social Networks;
• Affiliates;
• Vendors - Vendors and service providers;
• Integrated Third Parties - Third parties integrated into our Site and Services;
• Third Parties as Legally Required - Third parties as required by law and similar disclosures;
• Third Parties in Merger/Acquisition - Third parties in connection with a merger, sale, or asset transfer;
• Third Parties with Consent - Other third parties for whom we have obtained your permission to disclose your Personal Information;

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may exercise the following rights:

• Right to Know and Access - Subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations, you may submit a verifiable request for information regarding the: (1) Categories of Personal Information collected, sold, or disclosed by us;(2) Purposes for which categories of Personal Information are collected or sold by us; (3) Categories of sources from which we collect Personal Information; and (4) Specific pieces of Personal Information we have collected about you during the past 12 months;
• Right to Delete - Subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations, as well as subject to certain exceptions, you may submit a verifiable request that we delete Personal Information about you that we have collected;
• Right to Correction - You can request to have your personal information (PI) and special personal information (SPI) corrected;
• Right to Know About and/or Opt-out of Automated Decision Making - You can learn about automated decision making and choose to say ‘no’ to your PI and SPI being used in profiling for behavioral advertisement online;
• Right to Equal Service and Price - You have the right not to receive discriminatory treatment for the exercise of your CCPA privacy rights, subject to certain limitations;
• Shine the Light - You may request information once per calendar year about our disclosures of certain categories of Personal Information to third parties for their direct marketing purposes. Such requests must be submitted to us in writing using the How to Contact Us section below;

To exercise your rights under the CCPA, please contact us via our Contact Us section.

To authorize an agent to make a request to know, delete, or opt out on your behalf, please send a written authorization signed by you and the authorized agent to us via the Contact Us section below.

Your Choices and Rights

Innovaccer is committed to respecting the legal rights individuals have regarding their personal data.

Children's Privacy

The Site and Services are not directed to individuals under 18. If you are under the age of 18, you may not use the Site or Services or provide any personal information to use without a valid parental or legal guardian consent. Innovaccer does not knowingly collect personal information from individuals under the age of 18. If you learn that a child has provided us with personal information in violation of this Privacy Notice, please alert us at compliance@innovaccer.com ;

If you are a parent or guardian of an individual under 18 and believe your child has provided personal information to Innovaccer, or if you are a California resident under the age of 18 and wish to remove content you have made publicly available, please contact us at compliance@innovaccer.com, where you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. ;

Innovaccer reserves the right to immediately delete the information of any individual, to the extent permitted by law, who it believes is under the age of 18;

Access or Update Information

To protect your privacy and security, we will verify your identity before granting access or making changes to your information. If you have registered a profile with Innovaccer, your Innovaccer ID and password are required in order to access or update your profile information through your profile settings.

Third Parties

Our Site and Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Notice does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy notices before providing any information to them.

Security

We make reasonable efforts to prevent unauthorized access, maintain data accuracy, and ensure correct use of information by employing reasonable security practices and procedures, including Internet security methods and technologies. However, as our Site and Services are hosted electronically, we make no guarantees as to the security or privacy of your information.

International Visitors

Our Site and Services are hosted in the United States and intended for visitors located within the United States. If you choose to use our Site or Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are consenting to transferring information from or about you or your devices outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Site or Services. By providing any information, including information from or about you or your devices as provided for herein, on or to the Site or Services, you consent to such transfer, storage, and processing.

Your Consent

By using our Site or Services and/or by providing your information, you consent to the collection and use of the information you disclose on the Site or Services by Innovaccer in accordance with this Privacy Notice. If you do not agree, please do not use, browse, communicate with, or access our Site or Services.

Effective Date

The effective date of this Privacy Notice is July 1, 2024.

Changes to this Privacy Policy

We may change this Privacy Notice and will post any changes on this page. The revised version will be effective when it is posted. We will also provide appropriate notice and choices to you, through the Site or Services, by email, or other communication, if we materially change the ways in which we use or share personal information previously collected from you through the Site or Services. We encourage you to visit this Privacy Notice periodically to learn of any updates.

Contact Us

At Innovaccer, we are committed to resolving concerns about your privacy and our collection or use of your Personal Information. For any questions or inquiries, you may contact Innovaccer at compliance@innovaccer.com or write to us at our offices at 101 Mission Street, Suite 1950 San Francisco, CA 94105, Attn: Wendy Rubas, Data Protection Officer.