Privacy Policy

Targeting Cookies - these cookies are set by advertising partners to provide marketing and behavioral data of website visitors. They gather browsing information which is used to create visitor profiles by understanding their habits. The profiles created from targeting cookies help develop advertising strategies and can help customize the ads visitors see when they visit the website.

Analytics Cookies – these cookies provide qualitative measures of site visitors. Without allowing use of analytics cookies, we won’t know if you’ve visited our site. Data gathered with these cookies is used to quantify site or programming KPIs. Through the use of analytics cookies, we can count visitors and traffic sources to improve website performance and application.

The PQS Site may use the below types of cookies:

Essential Cookies - These cookies are necessary to the core functionality of our website and some of its features, such as access to secure areas.

Performance and Functionality Cookies - These cookies are used to enhance the performance and functionality of our websites but are nonessential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.

Analytics and Customization Cookies - These cookies collect information that can help us understand how our websites are being used. This information can also be used to measure effectiveness in our marketing campaigns or to curate a personalized site experience for you.

Advertising Cookies - These cookies are used to make advertising messages more relevant to you. They prevent the same ad from continuously reappearing, ensure that ads are properly displayed for advertisers, and in some cases select advertisements that are based on your interests.

Social Networking Cookies - These cookies enable you to share our website's content through third-party social networks and other websites. These cookies may also be used for advertising purposes.

Unclassified Cookies -These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.

Other identification technologies that may be used by Innovaccer or its affiliates:

• Pixel tags (also called beacons or pixels) – these are first- or third-party tags installed on (or called by) a webpage or application. Pixel tags can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information. Innovaccer uses pixel tags to identify conversions of users on our website and to assess certain;
• Software Development Kits (also called SDKs) – function like pixels and cookies but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information;
• Google Tag Manager - This is used to manage various tracking codes and marketing tags on our Site. This tool allows us to implement third-party tags from services like Google Analytics, which may collect user data such as IP address and browsing activity to help us understand website usage and improve our services.

First and third-party technologies:
We may use first-party cookies or other tracking technologies as described above – these cookies or technologies originate from the same domain as the website you’re currently visiting. We may also use third-party service providers who are authorized to place cookies, pixel tags or similar technologies on the Site and Services with our permission. These technologies help us compile metrics and analytics to help improve the Site and Services. Third-party cookies and technologies are covered by the third party’s privacy notice.

How to Control Cookies & Other Tracking Technologies:

Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you can modify your settings in most web browsers to accept or deny cookies or to request your permission each time a site attempts to set a cookie. You may also adjust your cookie preferences on the Site by utilizing the cookie preferences pop-up window when you visit the Site. Note that if you choose to disable cookies, not all functionality offered by the Site will be available or will work as effectively for you. Configuring how your browser handles cookies will not affect the use of other web tracking technologies such as pixel tags.

For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.youronlinechoices.com.

We do not currently respond to web browser “Do Not Track” signals that provide a method to opt out of the collection of information about online activities over time and across third-party websites or online services because, among other reasons, there is no common definition of such signals and no accepted standard for how such signals should be interpreted.

How We Use Information We Collect

We use the information we collect through the Site and Services

• To facilitate the products and services you request;
• To provide, maintain, improve, and enhance the Site and Services;
• To communicate with you, provide you with updates and other information relating to the Site and Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
• To resolve disputes and troubleshoot problems;
• To facilitate transactions and payments;
• For marketing purposes, such as to measure consumer interest in the products and services provided by us, develop and inform you about online and offline offers, products, services, and updates that may be useful, relevant, valuable or otherwise of interest to you;
• To customize your experience on the Site such as presenting tailored content;
• To detect and protect against error, fraud and other criminal activity, and respond to trust and safety issues that may arise;
• For compliance purposes, including to enforce our User Agreement, Terms of Use, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency;
• To de-identify and aggregate information and use it for any lawful purpose; and

• For other purposes as otherwise described to you at the time of collection;

Additionally, interactions with the AI Chatbot on our ACO Compare Tool, including your prompts and responses, may be collected to improve the AI model.

How We Share the Information We Collect

Innovaccer does not sell or trade personal information provided by you to Innovaccer in any transcript, survey, or recording for purposes of direct marketing. Innovaccer shares data as provided for herein or with your permission. Innovaccer does not disclose the content of transcripts, surveys, or recordings other than:

• To service providers performing services on behalf of Innovaccer;
• As provided in this Privacy Notice; or
• With your consent;

We may share any information that you provide through the Services in the following circumstances:

• To deliver and improve the Services - We may de-identify information so that it is not personally identifiable and use and share such de-identified information for training and quality assurance purposes and to deliver and improve our Services;
• Subsidiaries and Affiliates - We may share any information we receive with our subsidiaries and affiliates worldwide for any purposes described in this Privacy Notice;
• Vendors and Service Providers - We may share any information we receive with third-party vendors and service providers who facilitate one or more aspects of the business, product and service operations that we provide to you through the Services (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs). These vendors and service providers may access, process, or store personal data in the course of providing services to Innovaccer;
• Analytics Partners - We use analytics services such as Inspectlet to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources;
• Advertising Partners - We work with third-party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on the Site and they may otherwise collect or have access to information about you which they may collect over time and across different online services. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive personalized ads, please visit Network Advertising Initiative (http://optout.networkadvertising.org) or the Digital Advertising Alliance (http://optout.aboutads.info/) to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps ;
• Legal Requests - We may share your information if we reasonably believe that it:
  • Is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority;
  • Would potentially mitigate our liability in an actual or potential lawsuit;
  • Is necessary to enforce this Privacy Notice or the Terms of Use or any User Agreement;
  • Is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or
  • Is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity;
• Merger, Sale of Business or other Asset Transfers - We may disclose and transfer information about you to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our business or assets;
• Consent - We may also disclose information from or about you or your devices with your permission;

Marketing Communications

We may send you electronic newsletters, notification of account status, and other communications, such as marketing communications, on a periodic basis. We offer you appropriate consent mechanisms, such as opt-out, for marketing and certain other communications. As examples, you may opt-out as provided for in a specific email communication or contact us as described below in the section “Contact Us.” Please be aware that opt-outs may not apply to certain types of administrative communications, such as account status, website updates, or other communications.

CALIFORNIA RESIDENTS

If you are a California resident, please review the additional notice below for more information regarding your rights under California law.

California Resident Notice

This California Resident Privacy Notice supplements the information and disclosures contained in our Privacy Notice. It applies to California residents from whom we collect Personal Information as a business under California law.

For the purposes of this notice, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, or as otherwise defined by the California Consumer Privacy Act of 2018 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations, as amended or superseded from time to time (“CCPA”).

Personal Information does not include information that is:

• Lawfully made available from government records;
• Deidentified or aggregated;
• Otherwise excluded from the scope of the CCPA;

The chart below provides the categories of Personal Information we have collected, disclosed for a business purpose, sold, or used for business or commercial purposes in the preceding 12 months since this notice was last updated. The examples of Personal Information provided for each category may not reflect all of the specific types of Personal Information associated with each category.

In the preceding twelve months, we have not sold any California resident’s Personal Information.

USE OF PERSONAL INFORMATION

We collect, use, and disclose your Personal Information in accordance with the specific business and commercial purposes below:

• Providing our Site and Services - To facilitate the products and services you request;
• Product Improvement - To undertake activities to verify or maintain the quality or safety of our Services, and to improve, upgrade, or enhance our Services;
• Communicating - To communicate with you, provide you with updates and other information relating to our Site and Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
• Auditing Interactions - To resolve disputes, troubleshoot problems, and help promote safe trading;
• Debugging - To identify and repair errors that impair existing intended functionality;
• Facilitating Payments - To facilitate transactions and payments;
• Research - To undertake internal research for technological development and demonstration;
• Marketing - For marketing purposes, such as to measure consumer interest in the products and services provided by us, develop and inform you about online and offline offers, products, services, and updates that may be useful, relevant, valuable or otherwise of interest to you;
• Personalization - To customize your experience on our Site such as presenting tailored conten;
• Fraud and Incident Prevention - To detect and protect against error, fraud and other criminal activity;
• Safety Issues - To respond to trust and safety issues that may arise;
• Compliance - For compliance purposes, including to enforce our User Agreement, Terms of Use, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency;
• Transient Use - For short-term transient use;
• Contracting Vendors - Contracting with service providers to perform services on our behalf or on their behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider;
• Processing on Behalf of Customers - To provide our Services to our business customers, on whose behalf we may process Personal Information;
• Enabling Transactions - To otherwise enable or effect, directly or indirectly, a commercial transaction;
• De-Identification and Aggregation - To de-identify and aggregate information and use it for any lawful purpose;
• Notified Purpose - For other purposes for which we provide specific notice at the time the information is collected.;

Collection of Personal Information

In the preceding 12 months since this notice was last updated, we have collected Personal Information from the following categories of sources:

• You/Your devices - You or your devices directly;
• Users - Other users of our Site and Services;
• Affiliates;
• Government - Government entities;
• Resellers - Consumer data resellers;
• Partners - Business partners;
• Public Sources - Publicly accessible sources;

Disclosure of Personal Information

We share your Personal Information to the following categories of third parties:

• ISPs - Internet service providers;
• Social Networks;
• Affiliates;
• Vendors - Vendors and service providers;
• Integrated Third Parties - Third parties integrated into our Site and Services;
• Third Parties as Legally Required - Third parties as required by law and similar disclosures;
• Third Parties in Merger/Acquisition - Third parties in connection with a merger, sale, or asset transfer;
• Third Parties with Consent - Other third parties for whom we have obtained your permission to disclose your Personal Information;

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may exercise the following rights:

• Right to Know and Access - Subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations, you may submit a verifiable request for information regarding the: (1) Categories of Personal Information collected, sold, or disclosed by us;(2) Purposes for which categories of Personal Information are collected or sold by us; (3) Categories of sources from which we collect Personal Information; and (4) Specific pieces of Personal Information we have collected about you during the past 12 months;
• Right to Delete - Subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations, as well as subject to certain exceptions, you may submit a verifiable request that we delete Personal Information about you that we have collected;
• Right to Correction - You can request to have your personal information (PI) and special personal information (SPI) corrected;
• Right to Know About and/or Opt-out of Automated Decision Making - You can learn about automated decision making and choose to say ‘no’ to your PI and SPI being used in profiling for behavioral advertisement online;
• Right to Equal Service and Price - You have the right not to receive discriminatory treatment for the exercise of your CCPA privacy rights, subject to certain limitations;
• Shine the Light - You may request information once per calendar year about our disclosures of certain categories of Personal Information to third parties for their direct marketing purposes. Such requests must be submitted to us in writing using the How to Contact Us section below;

To exercise your rights under the CCPA, please contact us via our Contact Us section.

To authorize an agent to make a request to know, delete, or opt out on your behalf, please send a written authorization signed by you and the authorized agent to us via the Contact Us section below.

Your Choices and Rights

Innovaccer is committed to respecting the legal rights individuals have regarding their personal data.

Children's Privacy

The Site and Services are not directed to individuals under 18. If you are under the age of 18, you may not use the Site or Services or provide any personal information to use without a valid parental or legal guardian consent. Innovaccer does not knowingly collect personal information from individuals under the age of 18. If you learn that a child has provided us with personal information in violation of this Privacy Notice, please alert us at compliance@innovaccer.com.

If you are a parent or guardian of an individual under 18 and believe your child has provided personal information to Innovaccer, or if you are a California resident under the age of 18 and wish to remove content you have made publicly available, please contact us at compliance@innovaccer.com, where you may request to exercise your applicable access, rectification, cancellation, and/or objection rights.

Innovaccer reserves the right to immediately delete the information of any individual, to the extent permitted by law, who it believes is under the age of 18

Access or Update Information

To protect your privacy and security, we will verify your identity before granting access or making changes to your information. If you have registered a profile with Innovaccer, your Innovaccer ID and password are required in order to access or update your profile information through your profile settings.

Third Parties

Our Site and Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Notice does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy notices before providing any information to them.

Security

We make reasonable efforts to prevent unauthorized access, maintain data accuracy, and ensure correct use of information by employing reasonable security practices and procedures, including Internet security methods and technologies. However, as our Site and Services are hosted electronically, we make no guarantees as to the security or privacy of your information.

International Visitors

Our Site and Services are hosted in the United States and intended for visitors located within the United States. If you choose to use our Site or Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are consenting to transferring information from or about you or your devices outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Site or Services. By providing any information, including information from or about you or your devices as provided for herein, on or to the Site or Services, you consent to such transfer, storage, and processing.

Your Consent

By using our Site or Services and/or by providing your information, you consent to the collection and use of the information you disclose on the Site or Services by Innovaccer in accordance with this Privacy Notice. If you do not agree, please do not use, browse, communicate with, or access our Site or Services.

Effective Date

The effective date of this Privacy Notice is December 5, 2024.

Changes to this Privacy Policy

We may change this Privacy Notice and will post any changes on this page. The revised version will be effective when it is posted. We will also provide appropriate notice and choices to you, through the Site or Services, by email, or other communication, if we materially change the ways in which we use or share personal information previously collected from you through the Site or Services. We encourage you to visit this Privacy Notice periodically to learn of any updates.

Contact Us

At Innovaccer, we are committed to resolving concerns about your privacy and our collection or use of your Personal Information. For any questions or inquiries, you may contact Innovaccer at  compliance@innovaccer.com or write to us at our offices at 101 Mission Street, Suite 1950 San Francisco, CA 94105, Attn: Wendy Rubas, Data Protection Officer.