Your access center is losing $6.2M every year
Based on structured interviews with 110 hospital executives, the typical 400-bed health system loses $6.2 million annually in avoidable referral leakage. The gap between the worst and best performers is widening by 8% every year.
Key Numbers at a Glance
$0M
Annual revenue lost
* typical 400-bed hospital
0 pts
Conversion gap between bottom and top quartile
0%
First-year ROI on AI-enabled transformation
0 mo
Average payback period
$0M
5-year cumulative value forfeit
* bottom quartile
What the Research Reveals
Based on structured interviews with 110 hospital executives.
Access centers are revenue engines
The gap widens 8% every year
The window is narrowing
100–150 bps margin expansion
We modeled this as a revenue problem, not an operations problem. Once we reframed the access center spend as patient acquisition cost with measurable ROI, the board approved an AI investment in 15 minutes.
CFO, 520-bed Academic Medical Center
$1.4B Net Patient Revenue
CURRENT CLIENTS INCLUDE
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