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Real results, undeniable impact
engagement
conversion rate
engagement
generated
scheduling rate
in 6 months
successfully reached
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Better conversations start with knowing the patient’s history
Start from the number you are measured on
30-day readmissions
The discharge protocol works when the patient is reached in the first week. Most systems reach fewer than six in ten. The agents run the whole cadence, resolve the barriers the calls surface, and hand any clinical signal to a nurse with the transcript attached.
Post-discharge follow-up
Calls at 24, 48, and 72 hours and again on day 7 and 14. Confirms medications were collected, asks the structured symptom review, and escalates on named triggers.
Medication reconciliation
Walks each discharge medication one at a time against fill data, and diagnoses the barrier when the answer is no.
Transitional care visit booking
Books the follow-up visit inside the seven-day window against live availability, and captures the billable TCM encounter.
Equipment and home health confirmation
Confirms equipment arrived and the patient can use it, and that home health made first contact.
Caregiver engagement
Keeps the designated caregiver informed and confirms they can do what the plan asks of them.
Post-op check-in
Day 2, 7, and 30 check-ins with the structured symptom review and named escalation triggers.
ED utilization
The window on a decompensating chronic patient is 24 to 72 hours, and it opens after hours. The agents run the cohort check-ins, redirect post-ED patients to primary care, and book the same-day slot instead of leaving a voicemail.
ED follow-up and redirection
Reaches every ED discharge inside 72 hours and books the primary care follow-up, so the next visit is not another ED visit.
Chronic care check-in
Scheduled check-ins for heart failure, COPD, diabetes, and CKD cohorts on weight, symptoms, and medication use, with structured capture.
Remote monitoring adherence
Reaches patients whose device readings stopped, troubleshoots, and gets the data flowing again.
Dialysis session outreach
Reaches patients who missed a session the same day, finds the barrier, and rebooks the chair.
Star Ratings and HEDIS
Gap lists are longer than the calendar. The agents reach the full eligible panel, explain the measure in plain language, and book the appointment on the same call instead of leaving a message.
Care gap closure
Reaches patients overdue for screenings, explains the measure in plain language, and books the appointment on the same call.
Annual wellness visit outreach
Finds eligible patients, explains the visit, schedules it, and completes the intake questionnaire by voice.
Medication adherence
Detects refill lapses on the adherence measures, finds the barrier, and routes it to whoever can resolve it.
Vaccination campaigns
Seasonal outreach that answers questions inside scope and books the appointment.
Health risk assessment
Completes the annual assessment by voice, in the patient language, as structured fields.
Patient experience follow-up
Collects structured feedback after the visit from the whole panel, not only the patients who answer a survey.
Total cost of care
Cost is decided in the two weeks around a scheduled event: where the patient goes, whether the visit happens, whether the prerequisites were done. All three are phone calls.
Pre-visit preparation
Confirms labs, imaging, fasting, and authorization prerequisites are done, so the visit does not fail and repeat.
Social needs screening
Completes validated screens as structured fields and routes each identified need to a navigator by name.
Pre-op preparation
Confirms clearance, fasting, medication holds, arrival time, and the ride home, in the patient language.
Access, conversion, and leakage
Every unanswered call is a patient who books somewhere else. The agents answer everything, resolve most of it inside the scheduling system, and tell the referring physician what happened.
Scheduling and rescheduling
Books, confirms, and reschedules against live availability and real scheduling rules, then writes the appointment to the EHR.
Referral coordination
Works a referral from arrival to attended visit: completeness, eligibility, authorization status, booking, and a closing note to the referring physician.
No-show recovery and backfill
Re-engages missed visits with a warm rebooking call, then fills the recovered slot from the waitlist.
MRI safety screening
Completes the implant and device screening by voice before the visit, so the scanner slot is not lost at the door.
Result availability notification
Tells the patient a result is in and that a clinician will review it. Never interprets the value.
Revenue cycle yield
Coordinators spend most of the day on hold with payers, producing nothing. The agents place those calls, wait, ask again, and write the answer back to the claim.
Eligibility and benefits
Verifies coverage and benefits before the visit, calls the payer when the portal is silent, and flags the denial before it happens.
Financial clearance
Delivers the estimate, matches assistance programs, and offers a payment plan before the visit, where bad debt is actually prevented.
Prior authorization status
Calls the payer, navigates the phone tree, waits on hold, asks for status or missing items, and writes the answer back.
Claim status and denials
Confirms claim status with payers, surfaces what is holding payment, and pushes stalled denials until they move.
Patient balance and payment plans
Reminds patients of balances, sets up payment plans, and routes hardship to a counselor, gently.
Time to therapy
Benefit investigation, authorization, assistance enrollment, and onboarding run in sequence because a person can only do one at a time. The agents run them together and confirm the first dose actually happened.
Therapy onboarding
Consent, expectations, storage, and shipment or pickup coordination for a specialty start, in one call.
Refill coordination
Coordinates specialty refills before the gap, not after.
Infusion scheduling and pre-checks
Confirms labs and authorization the day before, delivers prep instructions, and backfills the chair if the patient cannot make it.
Side effect check-in
Structured check-in after a first dose or infusion. Captures what the patient reports and hands every clinical judgment to a pharmacist or nurse.
Your patients don't all speak the same language
Our agents know when to take a step back
Built to pass your security review
Frequently asked questions
Patient access: scheduling, appointment confirmations, intake, and eligibility checks.
Revenue cycle: prior authorization follow-up, claim status and denial follow-up with payers, and patient balance reminders.
Care management: screening and care gap outreach, post-discharge check-ins, and calls for high-risk patients.
Anything that needs clinical or financial judgment routes to your team with the context already gathered.