Gravity Voice Agents are healthcare-trained AI agents that talk with patients and payers by phone, on both inbound calls patients place and outbound calls the agents make. They already know the patient's medications, diagnoses, and last visit, so patients do not have to repeat themselves. Their work runs across the full journey: patient access, revenue cycle, and care management. When a call needs clinical or financial judgment, the agent escalates to your team with the context already gathered.

Gravity Voice Agents work across three areas of the patient and revenue journey. Each job maps to a dedicated agent, shown above.

Patient access: scheduling, appointment confirmations, intake, and eligibility checks.
Revenue cycle: prior authorization follow-up, claim status and denial follow-up with payers, and patient balance reminders.
Care management: screening and care gap outreach, post-discharge check-ins, and calls for high-risk patients.
Anything that needs clinical or financial judgment routes to your team with the context already gathered.

Voice is one channel. Gravity also reaches patients by SMS and by chat on the web and in your app, so outreach lands on the channel each patient responds to. The same programs run across them: appointment reminders and confirmations, care gap and screening nudges, intake, and post-visit follow-ups. For patients who do not pick up the phone, a text or chat gives them a way to respond on their own time.

No. The agents take the repetitive, high-volume work off your teams' plates so staff can focus on the calls that need a person. When a conversation needs clinical or financial judgment, it escalates to a live agent with the full patient context and automated documentation, so the handoff is clean.

The agents connect to your EHR, scheduling, and telephony systems through Gravity's existing integrations, with data flowing back so a scheduled appointment, updated authorization, or completed check-in writes to the source system. Because they run on Gravity's unified data, they act on current clinical and financial context rather than a disconnected copy.

Yes. The agents run on Gravity's enterprise compliance infrastructure. PHI is redacted from transcripts and stored records, and it never leaves your governance boundary. Human oversight and escalation are built into the workflows, and every interaction is documented, so your team keeps a complete, auditable record of what was said and done.

Deployment uses pre-built workflows and Gravity's existing EHR and telephony integrations, so teams can start with a defined set of tasks and expand from there rather than building from scratch. Timelines depend on the systems in scope and the workflows you start with.