Make every patient interaction count

Maximize agent productivity, delight patients, and resolve cases faster than ever before. Our platform helps access teams increase conversion rates while reducing handle times.

Advancing access and outcomes

Accelerate patient acquisition 
Convert more calls into appointments using AI that puts comprehensive patient data at your agents' fingertips and automates documentation to focus on the patient experience.
Boost Patient Satisfaction
Build lasting relationships by empowering agents with complete context and AI assistance to deliver personalized, empathy-driven conversations at every touchpoint.
Maximize Agent Productivity
Get real-time AI support that cuts average handle time by 24 seconds per call while improving first-call resolution and reducing agent burnout.

All Powered by the Consumer Data Platform

Integrate
Raw data is received from source systems & stored in a data lake.
3X
more accurate than off-the-shelf AI
Harmonize
Data is parsed & codified, then stored in a simple data structure.
3X
more accurate than off-the-shelf AI
Unify
3X
more accurate than off-the-shelf AI
Patient & provider information are aggregated into a single record.
Process
Intelligent algorithms enrich the data with quality measures, gaps in care, & more.
3X
more accurate than off-the-shelf AI
Analyze
Data is denormalized into a structure  for analytics & AI.

3X
more accurate than off-the-shelf AI
Integrate

Raw data is received from source systems and stored in the lake before any processing and
interpretation. Your original data is always available to diagnose any issues and enable reprocessing as issues are resolved.

2800
data elements supported
Unify

Patient and provider information are aggregated into a single record containing multiple sources of information through Master Data Management functionality, including an Enterprise Master Patient Index, and data curation to remove redundancies. The data at this level is leveraged for application functionality and downstream processing.

54M
patient records unified
Harmonize

The raw data is parsed and codified, then stored in a simple and clean data structure without complex relational features. The data at this level is typed and coded to the UDM’s ontology and ready to be processed into the downstream structures, which are leveraged for applications and analytics.

6000
data quality rules applied
Process

Intelligent algorithms enrich the data the previous stage with deep insights. Out of the box, this includes each patient’s disposition toward quality measures (numerator, denominator, exclusions), risk and social vulnerability profiles, gaps in care, engagement data, next best actions, and more.

10%
improvement in quality gap closure
Analyze

Analytics summarize and denormalize the data from Unify and Process stages into a multidimensional data cube structure optimized for analytics, AI, workflows, and additional data visualization use-cases.

22%
reduction in readmission rates

Access teams win with Innovaccer.

30%

Increase in patient engagement

24
Seconds saved per call with contact center at Franciscan
“With Cured, we create patient-centered experiences that enhance lives and improve outcomes.”
Manny Rodriguez
Chief Marketing, Experience,
and Customer Officer at UC Health
integrations

Unlocking your EHR’s full potential

The Data Activation Platform integrates seamlessly with your EHR(s) to create a system-wide data foundation. That's why the largest customers of Epic, Oracle Cerner, and MEDITECH choose Innovaccer.

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whitepaper
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Experience Innovaccer's Value Based Care Suite.