Here’s What Our Customers Told KLAS Research

“Innovaccer was willing to meet regularly with our analyst staff to get them familiar with the back end of the database and offer training on how to query, run, and set up certain reports. Innovaccer launched a self-guided training. We have already had staff going through that who love it and think it is amazing. The training raises our abilities and empowers us to take more ownership of our platform, and that is great. The self-guided aspect offloads some work off of the Innovaccer team. The training is a win-win all the way around. We have the ability to go in and develop our own care protocols. That saves us time and money and is hopefully a good selling point for our customers and clients as well.”

“The product is extremely simple to use as long as we pay attention to our filters. It is easy to filter things and easy to click around in the system. The product is very easy to work [with].”

“Innovaccer's customer management is superior to other vendors' customer management, and that makes Innovaccer better. Their product is customized to each of their clients, and Innovaccer gets to know their clients' spaces. We have a good partnership with Innovaccer when it comes to deploying things and understanding requirements. The vendor brings in individuals as needed, but we always have single points of contact, and we can escalate things when we need to. Those things differentiate Innovaccer from other vendors”

“The product is a really powerful way to automate complex data, event-driven workflows, and care-management scenarios. Innovaccer has been quick to work with us to define a platform-driven approach to our gaps that has minimized our need for supplemental tool sets and algorithms. If we don't have high-quality data, then our output is going to be garbage. Innovaccer works hard on that and has done a great job of validating the incoming data so that our output is good. They have been able to help us do that at scale. That has helped us to not have to be in the software development business so we can focus on what we do best.”

“Innovaccer is very responsive. They really want to help their customers succeed and understand what they can do to support their customers. Innovaccer has a good product and IT infrastructure, and they are working to make improvements. There are a lot of things on Innovaccer's road map.”

“With the product, we were able to develop the questions and the information that we wanted. Instead of plugging in the system and teaching my staff how to work on a specific platform, we got to create the platform. Our staff uses their thought processes and prioritizes what is important to us, and we are able to change and improve our workflows.”