Innovaccer Launches Industry-Leading Healthcare AI Solution Suite

With the largest suite of AI solutions in the industry, Innovaccer will usher in a new healthcare journey for patients and providers

San Francisco, CA—August 22, 2023—Innovaccer Inc., the leading data platform accelerating innovation in healthcare, has unveiled the future of AI in healthcare with the launch of a new suite of AI solutions built exclusively for the industry. The launch happened at the Innovation Keynote , the company’s annual online event where company leaders introduce groundbreaking technologies to help health systems improve patient outcomes, strengthen financial performance, and better engage providers and consumers.

The AI suite, “Sara for Healthcare,” which comprises responsibly trained large-language models (LLM) on healthcare and reimbursement concepts and terminologies, is powering four of Innovaccer’s industry-leading products to help four key roles—Executive, Clinician, Care Coordinator, and Contact Center Rep—improve their work life.

This dynamic suite of AI solutions will bring the power of AI to population health management, care management and coordination, customer relationship management, value-based care, self-serve analytics, and more, with all the safety, accuracy, security, compliance, and scalability that healthcare IT uniquely requires. The four Sara-powered solutions—the initial rollout of an expanding portfolio of AI-powered solutions to come from Innovaccer—are:

• Sara for Insights, which will help executives and analysts get instant answers to complex queries using plain English, without having to ask their data teams and wait days, weeks, or longer for results, or be required to learn a database query language.
• Sara for Care Managers, which will help care coordinators spend more time with patients by assisting them with documentation and care planning. Innovaccer estimates Sara’s time and cost savings will save care coordinators 10 hours a week and allow them to engage with 35% more patients, making them 50% more efficient at their job.
• Sara for Point of Care, which will help clinicians reduce the EHR administrative and documentation burden to give them more face-time with patients​. Innovaccer estimates Sara can help cut more than 10 hours a week from clinicians’ pajama time spent on documentation weekly, and in doing so, helps health systems cool burnout, and bring back more of the joy of practicing medicine to clinicians’ lives.
• Sara for Experience Center, which will help contact center agents streamline workflows and enhance consumer engagement by automating tasks and optimizing processes to achieve exceptional customer service levels​. Sara can help call center agents improve first-call resolution rates by 25% or more, call handling time by 20% or more, and touch 20% more patients, according to Innovaccer’s estimates.

“At HIMSS '23 in March, we introduced Sara, our AI assistant for analysts and executives, and we promised at the time that it was the start of something even bigger,” said Kanav Hasija, cofounder and chief product officer of Innovaccer. “Today we’re thrilled to keep that promise and unveil the expanded capabilities of Sara, and show how we’re taking Sara to four compelling use cases to accelerate healthcare transformation.​ With a name inspired by the Hindu goddess of knowledge and language, Saraswati, we will ensure Sara provides the AI help healthcare leaders can turn to and trust. With Sara for healthcare, we’re creating, and promising to continue to invest in, developing proprietary AI technologies that ensure healthcare data quality, with the right data presented in the right setting at the right time.​”

The innovative AI technology that powers this new suite of products has been trained in the healthcare context to improve accuracy and reduce issues common with generative AI models. The AIs understand much of healthcare’s complexities, including semantic, security, privacy, and regulatory requirements, to give providers practical yet unprecedented power that cuts workloads, intelligently automates workflows, easily generates remarkable insights, and conversationally supports decisions that take high-quality, low cost, patient-centered care to the next level.

As a trusted healthcare software provider, Innovaccer is committed to significantly investing in responsible AI over the next decade to solve some of the most challenging problems of healthcare, and always ensuring accuracy, security, and compliance are paramount. Innovaccer’s new and growing suite of trustworthy healthcare AI solutions will tackle tasks that reduce drudgery; improve care quality; enhance FFS, VBC, and APM contract performance; elevate provider and patient experiences; cool burnout, boost toplines, and quite a bit more.

"Today’s announcements underscore our commitment to simplifying healthcare providers' journeys while enhancing the care quality and experience for every patient," said Abhinav Shashank, cofounder and CEO of Innovaccer. "Our focus on accelerating innovation is balanced by an unyielding responsibility as healthcare software providers to ensure the highest data quality, security, and compliance for AI assistants, automation, and the insights we provide. Our approach to AI is pragmatic, and is dedicated to delivering true utility and immense value to our customers. And this is only the beginning. We will continue to invest in advancing AI purpose-built for healthcare to help our customers leverage AI’s exceptional capabilities while ensuring its appropriate use in healthcare settings.”

About Innovaccer

Innovaccer Inc. is the data platform that accelerates innovation. The Innovaccer platform unifies patient data across systems and care settings, and empowers healthcare organizations with scalable, modern applications that improve clinical, financial, operational, and experiential outcomes. Innovaccer’s EHR-agnostic solutions have been deployed across more than 1,600 hospitals and clinics in the US, enabling care delivery transformation for more than 96,000 clinicians, and helping providers work collaboratively with payers and life sciences companies. Innovaccer has helped its customers unify health records for more than 54 million people and generate over $1 billion in cumulative cost savings. The Innovaccer platform is the #1 rated Best-in-KLAS data and analytics platform by KLAS, and the #1 rated population health management platform by Black Book. For more information, please visit innovaccer.com.