Consumerism in healthcare has made “webside manner” as important as bedside manner. It’s no secret that lessons learned from the pandemic have motivated providers and payers to rethink strategies around patient access and experience, retail care competition, partnerships, and care delivery and payment models, and more.
But rethinking isn’t action. What do healthcare stakeholders need to do to adapt to market forces that are radically reshaping the industry? Today's show attempts to answer that question and more, with a roundtable discussion that offers a wealth of fresh thinking around healthcare consumerism: where it's been, where it's at, and most importantly, where it's headed and how to thrive in an industry that’s changing faster than ever.
Our panel includes Beth Bierbower, host of the B-Time podcast, and a healthcare leader with over 30 years of experience on the payer side, including President of Humana’s employer group segment. Joining Beth is Jared Johnson, host of the Healthcare Rap podcast; and Gary Druckenmiller, managing director of PRM (Patient Relationship Management) at Innovaccer.
Here’s what the panel discussed: