The Innovaccer CRM Solution Excels Across All Customer Experience Pillars
The Innovaccer core value of putting its customers first and helping them rediscover the joy of care is validated in the report results. The healthcare AI platform company earned an “A” grade overall, a minimum of “A” grade across all customer experience pillars, and an “A+” grade in the “Loyalty” and “Relationship” experience pillars.
1. Innovaccer customers experience high value thanks to partnering and new AI functionality
2. Innovaccer attains A+ in Relationships
3. Innovaccer stands out for its product capabilities
1. Innovaccer customers experience high value thanks to partnering and new AI functionality
2. Innovaccer attains A+ in Relationships
3. Innovaccer stands out for its product capabilities
What Our Customers Told KLAS Research
Unedited feedback shared by healthcare executives during interviews with KLAS
CIO, December 2023
Innovaccer is truly a partner with us. The journey that we are on, the progress that we have seen the vendor make from a product and a relationship perspective, and the way they interact with customers have been phenomenal. Innovaccer is willing to listen, engage, and take feedback. They have showed us their warts, bruises, and lumps along the way and have told us what was working well and where they were still trying to improve. All of that created trust, and we felt like we could really work well with them.
Director, December 2023
Innovaccer's product is better quality than any other system we have had, and it always meets our expectations. The vendor is responsive. They have a very strong data team who are able to effectively aggregate and normalize data from multiple sources. Once data is activated in the platform, there is a lot of interoperability between different modules. For example, the system's patient and user outreach functions link well with the care management functions, and those linked well with the patient outreach functions. Everything is really smoothly linked and interoperable. That is the biggest reason that I would recommend Innovaccer's system.
AI-powered HXP
Experience the Best-in-KLAS CRM solution
After Innovaccer’s acquisition of Cured, the AI-powered Healthcare Experience Platform (HXP) now offers an enhanced, unified solution to revolutionize patient engagement and accelerate revenue growth. Explore how you can transform your patient outreach and care strategies.
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