Case Studies

A leading clinically integrated network providing care since 1998—consisting of more than 3,600 healthcare providers, more than 200,000 patients, and 36 hospitals—sought to gain new customers, close care gaps, and revive its declining service line revenue across multiple practices. The health network lost 14% of its revenue in one quarter due to growing competition in the region and needed to take action quickly.

A leading clinically integrated network providing care since 1998—consisting of more than 3,600 healthcare providers, more than 200,000 patients, and 36 hospitals—sought to gain new customers, close care gaps, and revive its declining service line revenue across multiple practices. The health network lost 14% of its revenue in one quarter due to growing competition in the region and needed to take action quickly.

A leading U.S. health system struggled to streamline its billing and payment workflow for the new influx of virtual care visits. Patients having different plans across various payers affected how reimbursements were obtained for each type of virtual visit. The health system wanted a platform that augmented its billing and copay workflows while ensuring a secure financial transaction within a few clicks.