How a Leading FQHC Created a Single-Solution Virtual Care Strategy

A leading federally qualified health center (FQHC) providing care to the underserved segment of the community regardless of their ability to pay sought to improve engagement and facilitate better access to care. The idea was to gauge the gap between available health care resources and the medium to reach them. With the lack of a comprehensive virtual care solution, the organization struggled to serve the communities to their full potential, and as a result, many suffered adverse health consequences.

Challenges

Patients struggled to access care due to the lack of a comprehensive virtual care solution, leading many in the underserved community to suffer adverse health consequences.