How a Leading FQHC Created a Single-Solution Virtual Care Strategy

A leading federally qualified health center (FQHC) providing care to the underserved segment of the community regardless of their ability to pay sought to improve engagement and facilitate better access to care. The idea was to gauge the gap between available health care resources and the medium to reach them. With the lack of a comprehensive virtual care solution, the organization struggled to serve the communities to their full potential, and as a result, many suffered adverse health consequences.
Patients struggled to download the mobile app required to do a virtual visit with the providers.

Even though their existing telehealth solution offered HD quality video, it didn’t work well in a low bandwidth situation, which forced users to do a phone call instead.

It was hard for providers to coordinate care with other care team members, patients, and family members over a generic video-conferencing application.


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