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Future Drivers: 13 CRM Metrics and Key Capabilities of a Reimagined Consumer Journey
March 3, 2023
6 min read
Today’s provider organizations face challenges across clinical care, staffing, and shrinking operating margins. Traditional care organizations are also facing a growing surge of consumerism through online empowerment of the individual, increased pressure on care affordability and pricing, and greater competition from retail healthcare entrants such as CVS, Amazon, and a growling list of others.
Blog
Step Up Your Innovation: The Transformative Power of a Unified Data Model in Healthcare
February 24, 2023
11 min read
When the pandemic hit at the beginning of 2020, the entire world went into an era of remote everything. Tech giants like Microsoft achieved two years' worth of digitization in just two months. The biggest reason: maintaining business continuity. C-suite leaders, in every industry, turned to allocate significant budgets for acquiring relevant technology to drive innovation. In the midst of all of this, healthcare was struggling with outdated systems embedded in legacy IT infrastructures.
Blog
Moving Out of the Hospital: The Inevitable Rise of Ambulatory Care
February 15, 2023
3 min read
Healthcare costs have been rising consistently and the pandemic has further worsened this trend, especially for healthcare systems. The US spent $4.3 trillion on healthcare in 2021 and this is expected to grow at 5.1% a year, reaching $6.8 trillion by 2030. Spending on healthcare will consume 19.7% of the nation’s GDP on healthcare, much higher than any developed nation. Health systems have faced the consequences, driving many into the red in 2022 and the rest with razor-thin margins between 1-2%.
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