Voice AI in Healthcare: A Practical Guide to Scaling Patient Outreach

About this Brochure

Reminder systems solve "did the patient forget." They don't solve "did anyone actually reach the patient." Here's the guide for the second problem.

Missed appointments cost the U.S. healthcare system an estimated $150 billion a year, and the average no-show rate is 23% and climbing. Staff capacity is fixed while outreach lists keep growing, so every health system reaches only a fraction of the patients it's supposed to call each month, and it's rarely the fraction that needs the outreach least.

This ebook walks through:

- Why traditional outreach hits a hard capacity ceiling, and why the hardest patients to reach are the first ones to fall off the list

- The real math on scaling: $61.50 buys either 1 hour of fully loaded staff time or roughly 6 hours of Voice AI capacity

- A six-part framework for scaling outreach without scaling headcount, from segmentation to retry cadence to measuring reach instead of just call completion

- What changes in the actual call workflow once Voice AI takes the routine share, and what happens to reach rate and no-show rate once it does

- How Franciscan Health saw a 37% increase in completed appointments after putting this framework to work, without adding headcount.

See what percentage of your eligible list is actually being reached today.