Innovaccer Recognized by Gartner in 'U.S. Healthcare Payer CIOs: Achieve Provider Engagement Through Data, Analytics and CRM' Report

Team Innovaccer
Wed 14 Dec 2021
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Innovaccer, Inc., a leading San Francisco-based healthcare technology company, was recently mentioned by Gartner in their report titled, "U.S. Healthcare Payer CIOs: Achieve Provider Engagement Through Data, Analytics and CRM."

According to the report, "Most payers continue to use manual, disjointed provider network management (PNM) processes supported by homegrown and legacy IT systems. These systems hinder the financial actions, communications and reporting functions that CIOs must enable under new value-based payment arrangements."

Restricted IT budgets and lack of time and resources to initiate major IT overhauls have prevented some healthcare payers from implementing new communication technologies, among other things. An advanced communication layer can enable payers to share valuable clinical information and relevant, actionable insights with the providers. The report mentioned that "payers commonly rely on limited-purpose provider portals (that is, for tasks like eligibility look-ups and claims inquiry) as the primary mechanism for provider communication outside of telephone and fax".

"Enhancing members' care journey, improving cost, and care parameters are the primary goals of payer organizations. The best way to achieve this goal is to communicate with physicians and provide them insights at the point of care," said Abhinav Shashank, the Co-founder and Chief Executive Officer at Innovaccer. "Meaningful communication is the key to engage providers and foster collaboration in the healthcare value chain. Empowering providers with the tools to deliver quality care will boost member satisfaction and ultimately, allow payer organizations to realize their business goals."

Source: Gartner, U.S. Healthcare Payer CIOs: Achieve Provider Engagement Through Data, Analytics and CRM, Bryan Cole, Refreshed 28 January 2021, Published 8 August 2019

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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