Health benefits are complex. Employees don’t understand them as well as they want and need to. Care navigation can help fix the problem.
35% of employees don’t fully understand any of the benefits they are enrolled in, according to a recent survey by Voya Financial. Employees are often overwhelmed with benefits tools and resources and need personalized benefits. Thus, employers need to step up their communication efforts and create a consumer-first benefits experience that is familiar, comfortable, and easy to navigate.