KLAS First Look Report · September 2026
Flow's autonomous revenue cycle workflows, graded by the clients who run it
Cover of the NAACOS and Innovaccer 2026 Technology Strategy Survey Report on CMS ACCESS adoption
KLAS interviewed six Innovaccer ambulatory RCM clients. The verdict: a 96.2 overall score against an 82.6 Best in KLAS market average, and every respondent satisfied and would buy again.
Download the full report
Download the full report
96.2*
Overall performance score
100%
Would buy again
A+
Likelihood to recommend
"It is like having an extension of my own team.
  I have never felt like I had to go through hoops
  to get a hold of somebody and deal with
  something. They are just always there."
    Director
      Innovaccer ambulatory RCM client
    Innovaccer ambulatory RCM client
What’s inside
The complete client experience, unedited
A first look at how Innovaccer’s ambulatory RCM services perform for the organizations that use them every day.
01
Outcomes, KPIs & adoption
The distribution of performance scores, which key services clients adopt, and how quickly they saw results.
02
Strengths & opportunities
Verbatim client commentary on what Innovaccer does well and where they see room to improve.
03
Company profile & buyer guidance
A CEO interview, the firm’s differentiators, and what it takes for a new client to succeed with the service.
"Most RCM vendors sell either software or staffing, with the two teams rarely working off the same data. Flow pairs AI agents with certified RCM experts, so the judgment calls AI shouldn't make alone land with people who already know the payer, the specialty, and the account."
Abhinav Shashank
CEO and Co-Founder, Innovaccer
"Most RCM vendors sell either software or staffing, with the two teams rarely working off the same data. Flow pairs AI agents with certified RCM experts, so the judgment calls AI shouldn't make alone land with people who already know the payer, the specialty, and the account."
Abhinav Shashank
CEO and Co-Founder, Innovaccer
By the numbers
Every respondent satisfied, every one achieving outcomes
96.2*
Overall performance score
vs. 82.6 Best in KLAS market average for EHR-agnostic ambulatory RCM
6 / 6
Strong client satisfaction
Five highly satisfied (90.0+), one satisfied — none dissatisfied
100%
Would buy again
Every respondent would re-select Innovaccer today
<6 mo
Time to see outcomes
Most clients saw measurable results within the first six months
Key performance indicators
The outcomes clients came for
Across the KPIs KLAS tracked, clients reported the results they expected — achieved.
Improved cash flow and collections
Reliable billing management
Custom workflow implementation
Expected revenue cycle performance targets
Adoption of Key Services
Share of interviewed organizations using each service (n=4)
RCM AI agents
100%
Denials resolution
75%
Coding services
75%
Call center services
50%
Outcome Intelligence Loop
25%
Get the full 2026 KLAS First Look report
The complete client experience — outcomes, KPIs, verbatim strengths and opportunities, and the company profile.
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Puzzle illustration representing the gap between strategy and funding in CMS ACCESS adoption, next to the survey report download form