AI-Powered Healthcare Transformation at Global Scale
Mastek and Innovaccer have partnered to bring AI-powered healthcare transformation to health systems, payers, public sector, and life sciences organizations across the US, UK, Europe, and the Middle East, pairing a healthcare autonomy platform with four decades of institutional delivery experience.
4 Decades
Delivery Experience
Best in KLAS Healthcare AI Platfom
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challenges
Why Healthcare AI Stalls Before It Delivers Value
Most healthcare AI programs stall for one structural reason: the company that builds the platform and the team accountable for making it work inside a live health system or health plan are different parties

Innovaccer and Mastek came together to close exactly that gap.
Fragmented
data
Clinical, claims, and operational data sit in disconnected systems, so AI models never see the complete picture they need to act reliably.
Point tools,
no structural change
Single-purpose AI tools automate one task at a time and leave the underlying workflow, and its cost, structurally unchanged.
No accountable
delivery partner
Without one partner accountable for both the platform and its deployment, integration risk, change management, and long-term support fall back on internal teams that are already stretched.
Your diagnostic readout
One Platform. One Delivery Network.
The Platform
The Delivery
Innovaccer brings the intelligence layer
Its platform is healthcare-native from day one, built to unify clinical, financial, and operational data and put AI agents to work on it, not just another dashboard someone still has to act on.
Mastek brings the reach to deploy it
Four decades of experience delivering large-scale healthcare and public-sector programs, including more than two decades inside the UK's National Health Service, give it the institutional relationships and local delivery credibility that determine whether a technology investment actually lands.
PLATFORM REACH
Healthcare Transformation for Providers, Payers, and Life Sciences
Innovaccer and Mastek serve the payers who finance care, the providers who deliver it, and the life sciences organizations that develop and bring therapies to market. The platform is the same; the workflows, the regulatory context, and Mastek's configuration are tuned to each.
Innovaccer Solutions for Healthcare Providers
Innovaccer Solutions for Healthcare Payers
Innovaccer Solutions for Life Sciences
Innovaccer gives health systems an AI foundation for revenue cycle, population health, and patient engagement, so administrative work moves faster and clinicians spend less time on it. Mastek handles integration, configuration, and support.
Innovaccer gives health plans an AI foundation for the operations that decide cost and quality: utilization management, risk adjustment, Stars and quality performance, and member engagement. Mastek deploys and runs these inside the plan's existing environment.
Innovaccer and Mastek extend the same platform to life sciences, giving commercial, medical affairs, and market access teams a shared data foundation for precision targeting, market access, and patient adherence.
The Capabilities OF This Partnership
How the Mastek and Innovaccer Partnership Creates Value for Healthcare and Life Sciences Organizations
Revenue Cycle Management
The partnership brings intelligent automation to the revenue cycle so claims move cleaner and faster and denials are worked before they age. Innovaccer's Flow agents read documentation, map codes, and act on denials; Mastek integrates Flow with the health system's billing stack and runs it.
Call Center Modernization 
The partnership turns the contact center from a cost of last resort into an automated front door for patients and members. Innovaccer's agents handle high-volume, low-complexity interactions end to end and escalate the rest with full context; Mastek deploys the workflow across the organization's CRM.
Utilization Management 
The partnership streamlines utilization management by reviewing medical necessity against coverage rules at scale, with clinicians as the final arbiters. Innovaccer's Galaxy agents assemble and pre-screen cases; Mastek configures them to the plan's policies and regulatory environment.
Predictive Stars Analytics 
The partnership helps health plans see Stars and quality performance forward, not just in the rear-view mirror. Innovaccer's Galaxy analytics surface the measures and members most likely to move a plan's rating; Mastek operationalizes the interventions inside the plan's workflows.
Payer and Formulary Access and Affordability Analytics
For life sciences, the partnership connects payer access friction to patient behavior on one record, so market access and patient-support teams can see where coverage restrictions, prior authorization, denials, and out-of-pocket cost are driving avoidable delays, abandonment, or switching.
The Capabilities OF This Partnership
How the Mastek and Innovaccer Partnership Creates Value for Healthcare and Life Sciences Organizations
Revenue Cycle Management
The partnership brings intelligent automation to the revenue cycle so claims move cleaner and faster and denials are worked before they age. Innovaccer's Flow agents read documentation, map codes, and act on denials; Mastek integrates Flow with the health system's billing stack and runs it.
Call Center Modernization 
The partnership turns the contact center from a cost of last resort into an automated front door for patients and members. Innovaccer's agents handle high-volume, low-complexity interactions end to end and escalate the rest with full context; Mastek deploys the workflow across the organization's CRM.
Utilization Management 
The partnership streamlines utilization management by reviewing medical necessity against coverage rules at scale, with clinicians as the final arbiters. Innovaccer's Galaxy agents assemble and pre-screen cases; Mastek configures them to the plan's policies and regulatory environment.
Predictive Stars Analytics 
The partnership helps health plans see Stars and quality performance forward, not just in the rear-view mirror. Innovaccer's Galaxy analytics surface the measures and members most likely to move a plan's rating; Mastek operationalizes the interventions inside the plan's workflows.
Payer and Formulary Access and Affordability Analytics
For life sciences, the partnership connects payer access friction to patient behavior on one record, so market access and patient-support teams can see where coverage restrictions, prior authorization, denials, and out-of-pocket cost are driving avoidable delays, abandonment, or switching.
Where We Show Up
Scaling Healthcare Transformation Across Key Markets
Innovaccer's existing presence across the US and Middle East now extends into the UK and Europe through this partnership. These are markets where the pressure on health systems and governments is just as real, and where Mastek's institutional relationships, including two-plus decades inside the UK NHS, open doors that a platform alone cannot.
WHERE WE OPERATE TODAY
United States
Middle East
Innovaccer's existing footprint
WHERE THIS PARTNERSHIP TAKES US
United Kingdom
Europe
Opened by Mastek's institutional reach, incl. 20+ years inside the UK NHS
When leading healthcare-focused global systems integrators independently choose to build their delivery practices around Gravity, it tells the market that this platform is trusted to carry the most complex, high-stakes healthcare transformation programs in the world. Mastek joining our Platinum GSI program is a validation of that, and it gives us something we could not build quickly on our own: four decades of institutional relationships with health systems and governments across three continents.
Abhinav Shashank
CEO and Co-Founder, Innovaccer
Healthcare organizations need AI that is simple, trusted and built on connected data. Our Platinum partnership with Innovaccer strengthens Mastek's ability to help customers turn healthcare data into actionable intelligence and accelerates our journey to become a leading AI transformation partner for the healthcare industry.
Umang Nahata
CEO, Mastek
When leading healthcare-focused global systems integrators independently choose to build their delivery practices around Gravity, it tells the market that this platform is trusted to carry the most complex, high-stakes healthcare transformation programs in the world. Mastek joining our Platinum GSI program is a validation of that, and it gives us something we could not build quickly on our own: four decades of institutional relationships with health systems and governments across three continents.
Abhinav Shashank
CEO and Co-Founder, Innovaccer
Healthcare organizations need AI that is simple, trusted and built on connected data. Our Platinum partnership with Innovaccer strengthens Mastek's ability to help customers turn healthcare data into actionable intelligence and accelerates our journey to become a leading AI transformation partner for the healthcare industry.
Umang Nahata
CEO, Mastek





‍
Straight From Our Leaders
Why This Partnership, Why Now
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FAQ

Frequently Asked Questions

What is the Mastek and Innovaccer partnership?
Mastek and Innovaccer have partnered to bring AI-powered healthcare transformation to health systems, payers, and life sciences organizations across the US, UK, Europe, and the Middle East, with Mastek joining Innovaccer's Platinum GSI program. Innovaccer provides the healthcare autonomy platform, Gravity, and Mastek serves as the in-region prime and systems integrator that deploys it.
How does the Mastek and Innovaccer partnership support healthcare organizations?
Mastek implements and localizes Innovaccer's Gravity platform inside an organization's existing systems, so healthcare organizations get both the platform and an accountable partner to make it work. That covers configuration to local workflows and regulations, integration with current systems, and support after go-live.
What healthcare capabilities are offered through the partnership?
The partnership covers revenue cycle management, call center modernization, utilization management, and predictive Stars analytics, among other workflows. Innovaccer builds the AI capability and Mastek configures and runs it for each organization.
How does Mastek help organizations implement Innovaccer solutions?
Mastek handles data migration, system integration, configuration, training, and ongoing support. As the in-region prime, Mastek is accountable for the full implementation rather than a single phase of it.
How does the partnership support healthcare data interoperability?
The partnership combines Gravity's healthcare data connectors with Mastek's system-integration work, so clinical, claims, and operational data can be unified across an organization's existing EHR and payer systems and exchanged using modern standards such as FHIR.
How does Mastek customize Innovaccer solutions for healthcare organizations?
Mastek configures Gravity's agents, data models, and workflows to each organization's operations and regulatory environment. This is what lets the same platform serve a US health system, a UK provider, and a Middle East health authority differently.
What are the benefits of choosing Mastek as an Innovaccer implementation partner?
Mastek brings four decades of institutional delivery experience, which reduces implementation risk on complex healthcare deployments. Organizations get one accountable partner for the platform and its long-term operation.
What healthcare use cases can Mastek and Innovaccer support?
Supported use cases include prior authorization, medical coding, denials management, care gap closure, Stars and quality performance, risk adjustment, utilization management, and patient and member scheduling. The set spans both provider and payer operations.
How does the partnership enable AI-powered healthcare operations?
Gravity's agents execute operational work directly, with configurable human review at the decision points that need it, and Mastek operationalizes that work inside each organization's live systems. The result is automation that moves work forward rather than only answering questions.
Does Mastek provide ongoing support and managed services for Innovaccer?
Yes. Mastek's delivery scope extends beyond go-live into ongoing support, managed services, and change management, so the platform keeps pace as workflows and regulations change.
Which healthcare organizations can benefit from Mastek and Innovaccer solutions?
Health systems, payers, government health agencies, and life sciences organizations can all benefit, across all four regions the partnership serves: the US, UK, Europe, and the Middle East.