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Case StudiesImproving Care Management Through CRM Technology

Improving Care Management Through CRM Technology

One of the nation’s largest healthcare systems approached Innovaccer with the goal of improving its care management technology. Its mission is to provide high-quality, cost-effective care to enhance community health. It operates in 19 states and is comprised of 105 hospitals, including four academic medical centers and teaching hospitals; 30 critical access facilities; community health services organizations; accredited nursing colleges; and home health agencies; and other services.

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One of the nation’s largest healthcare systems approached Innovaccer with the goal of improving its care management technology. Its mission is to provide high-quality, cost-effective care to enhance community health. It operates in 19 states and is comprised of 105 hospitals, including four academic medical centers and teaching hospitals; 30 critical access facilities; community health services organizations; accredited nursing colleges; and home health agencies; and other services.The system upgraded from its existing technology provider to the Innovaccer Health Cloud to improve transitional care management (TCM) protocols and enhance its customer relationship management (CRM) efforts.

Read this Success Stories to learn about: :

Reduced the readmission rate from 15% in July 2020 to 5.6% in November 2020


Improved efficiency and communication between patients and providers


Closed care gaps through data management


Realized a savings of $180,000 in five months, with projected annual savings of $432,000