A $750 billion problem hiding in plain sight
An estimated $750 to $935 billion of U.S. healthcare spending goes to administrative waste. Administration takes over 34% of costs, against roughly 12% in Canada.
The ideas
What if healthcare’s busywork ran itself?
Six ideas from the book that challenge how the industry thinks about administration, AI, and the people in between.
A design failure, not a complexity problem
The data was connected and the intelligence was there. The bottleneck was human process, and design failures have design solutions.
Why AI hasn’t delivered autonomy yet
Point solutions help people work faster but rarely replace the work. The answer is the intelligent workflow, with no human in the middle.
A blueprint you can actually build
Six platform layers and a clear scale of autonomy levels, from manual to fully autonomous, so leaders can measure progress one workflow at a time.
Learning velocity decides who wins
Early movers learn from millions of outcomes and pull ahead. The prize nears $1 trillion a year by 2036, and the window is 5 to 7 years.
People first, by design
Autonomy should lift the burden, not the people who care. The book covers the new Autonomous Operations Team and honest transitions for displaced workers.
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