Consumerism in healthcare has made “webside manner” as important as bedside manner. It’s no secret that lessons learned from the pandemic have motivated  providers and payers to rethink strategies around patient access and experience, retail care competition, partnerships, and care delivery and payment models, and more.

Innovators @ Innovaccer is a series of Q&A articles where we interview healthcare industry trailblazers who brought their talent and experience to Innovaccer to help our customers accelerate innovation and digital transformation.

Successful revenue cycle management (RCM) strategies have evolved beyond financial management to incorporate value-based care. Providers are investing more time and money than ever into RCM (1, 2) as they work to maximize revenue through streamlined billing and coordinated care. However, siloed data continues to be an impediment to achieving that goal.

This is the third in a new series of Q&A articles where we interview healthcare industry trailblazers who brought their talent and experience to Innovaccer to help our customers accelerate innovation and digital transformation.

This is the second in a new series of Q&A articles where we interview healthcare industry trailblazers who brought their talent and experience to Innovaccer to help our customers accelerate innovation and digital transformation.

A top health system in the country was struggling with the challenges of a fragmented infrastructure. The pandemic was causing additional strain on their systems, and they realized their clinical infrastructure was not scaling to meet changing needs. Their health network and affiliate organizations were challenged with managing data from a variety of disconnected electronic health record (EHR) systems, which made it difficult to access accurate insights on patients in the network.

In simple terms, AI refers to studying and mimicking the ways and methods to make machines think and act like human beings. A few years ago Elon Musk, who has been at the forefront of innovation with his involvement in companies like Tesla, SpaceX, and Neuralink, dubbed Artificial Intelligence as the “biggest existential threat” and its usage akin to ”summoning the demon”. Bill Gates, not so long ago, termed AI as being “both promising and dangerous”. While the jury is still out on what is the likely impact AI will have on the world in the coming decades and the nature of the impact, there can be little doubting of the promise it holds of having an impact in one one of the most significant aspects of human existence and well-being: healthcare. In this blog, we aim to explore the paths and the possibilities for AI-based solutions for healthcare.

This is the first in a new series of Q&A articles where we interview healthcare industry trailblazers who brought their talent and experience to Innovaccer to help our customers accelerate innovation and digital transformation.

Dr. Nicole Fetter is a partner in the health segment of Guidehouse, recognized as the third largest healthcare management consulting firm by Modern Healthcare in 2021.

How can providers improve their ability to meet the business and clinical performance targets in their contracts? With tighter operating margins and rising costs, it's a critical concern shared by provider organizations in both the fee-for-service and value-based worlds.