Enhancing Core Care Management Functions: The Key to Member Satisfaction
Healthcare payers can enrich their members’ care experience through proficient care management. The most important aspect of care management is engaging members, however, not many health plans have succeeded in their initiatives. There is a need to accumulate, organize and analyze the huge amount of member health data and derive critical insights through digital tools. It is estimated that technology-driven care management initiatives can lead to savings between $175 billion to $220 billion annually in the U.S.