The Evolution of Patient Engagement in Healthcare

Healthcare providers struggle to meet rising patient expectations as informed consumers demand more convenience, transparency, and personalized care. Patients now arrive at appointments armed with online research, creating time pressures for clinicians who must address patient questions rather than focus on clinical priorities. Meanwhile, the shift toward transactional, tech-driven care models risks eroding the longitudinal relationships that define quality primary care. Healthcare organizations face the challenge of integrating AI and digital tools while preserving the human connections patients value most.Dive into this one-pager to explore how industry leaders are transforming patient engagement through intelligent automation that enhances rather than replaces meaningful care relationships, creating seamless experiences that honor both clinical efficiency and patient preferences.