CRM

The CRM that makes healthcare feel human

Maximize consumer engagement, increase satisfaction, and accelerate growth with the 2024 Best in KLAS CRM for healthcare.
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Boost consumer

acquisition and retention

Put consumers at the center of the healthcare experience with a CRM and digital marketing solution built for healthcare. Build marketing campaigns that drive better health outcomes with unparalleled patient growth, loyalty, and engagement.
Drive Consumer 
Acquisition
Win over consumers from the local community with targeted, data-driven outreach campaigns.
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Boost Consumer Satisfaction
Offer deeply personalized interactions that drive consumer satisfaction and positive brand reputation.
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Demonstrate

Clear ROI
Prove impact on patient volume growth, patient retention, and your organization’s bottom line.
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Best-in-KLAS, over and over again

Since 2021, Innovaccer has been the only vendor to win 4 Best-in-KLAS awards for Data & Analytics Platform, Population Health Management, and CRM categories.

Product score
100 point scale
Innovaccer
93.2
Epic
89.8
Salesforce
81.3
Read the KLAS report
OUR CUSTOMERS

Healthcare experience
leaders have spoken

“Innovaccer is truly a partner with us. The journey that we are on, the progress that we have seen the vendor make from a product and a relationship perspective, and the way they interact with customers have been phenomenal. Innovaccer is willing to listen,engage, and take feedback.”
Anonymous Health System CIO
“Salesforce is only proactive and involved when they are trying to sell us something. They focus on what is hot and what they can sell instead of making their current products more functional, flexible, and valuable. The vendor has also gone through a number of layoffs, and a lot of the folks we worked with in the past are gone. That lack of continuity is harmful.”
— Anonymous Director

Propensity scoring is a critical tool for healthcare marketers to target specific patient audiences with content that will convert. UCHealth leverages our AI-powered propensity scoring with incredible results. Learn how to implement propensity scoring to generate more engagement, appointments scheduled, and revenue.

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79%
increase in patient engagement
1.8x
more likely to schedule
4.8%
conversion rate

Banner Health is one of the nation's largest payer-provider organizations, managing 1.4M patients in value-based arrangements across Arizona and Colorado. Banner partnered with Innovaccer to integrate data from disparate sources, surface insights at the point of care, and create a system wide strategy for succeeding in value-based care.

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18%
care gap closure rate
1.4M
lives covered by value-based care
$4M
saved through vendor consolidation

Commonspirit Health uses Innovaccer to aggregate and normalize claims data directly from payers and regional instances to create an All-Payer Value-Based Claims Solution. CommonSpirit leverages this platform to deliver actionable clinical, operational, and financial insights to regional Value Hubs.

Read the annual report
1.9M
value-based lives managed in Innovaccer
9
disparate systems being replaced by Innovaccer
16
states included in Innovaccer deployment

Truly intelligent consumer engagement

Comprehensive consumer profiles at 
a glance

Bring together clinical, demographic, and engagement data to create a comprehensive 360-degree view of each patient. Our platform processes information from multiple sources to enable truly personalized engagement.

Create cohorts for targeted marketing

Build precise, real-time audiences based on your patient data, enabling personalized communications.

AI-Powered Propensity Scoring

Accurately identify and target audiences with the highest likelihood of conversion.

Unlocking your EHR’s full potential

We integrate seamlessly with your EHR(s) to create a system-wide strategy. That's why the largest customers of Epic, Oracle Cerner, and MEDITECH choose Innovaccer.

Browse the Healthcare Experience portfolio

Consumer Data Platform

Grow market share with a healthcare-specific consumer data platform that puts people at the center.
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Omnichannel Marketing

Unify consumer data, automate the consumer journeys, and personalize outreach across channels to boost patient engagement and acquisition rates.
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Access Center

Maximize productivity, delight consumers, and resolve cases faster by bringing healthcare AI to your call center agents fingertips.
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Propensity Scoring

Transform patient outreach with AI-powered propensity scoring that predicts likelihood to engage.
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Network Management

Grow referrals across your organization, gain market share, and nurture your provider network.
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Frequently Asked Questions

What makes Innovaccer's CRM unique for healthcare?

Innovaccer offers a healthcare-specific CRM solution that combines advanced AI capabilities with deep industry expertise. Our CRM is designed to address the unique challenges of consumer engagement in healthcare, offering customized analytics, native connections with healthcare data sets, and tools for efficient resource allocation.

How does Innovaccer's CRM help improve consumer satisfaction and retention?

Our CRM provides a 360-degree view of each consumer, enabling personalized interactions across all touchpoints. By offering timely, relevant engagement and streamlining care coordination, we help healthcare organizations improve consumer satisfaction and increase retention rates.

Can Innovaccer's CRM integrate with our existing EHR and other systems?

Yes, our CRM is designed to integrate seamlessly with major EHR systems and other platforms. This integration ensures a unified workflow and comprehensive data insights across your clinical and marketing technology stack.

How does the AI in Innovaccer's CRM benefit our marketing and consumer engagement efforts?

Our AI-powered CRM automates routine tasks, provides predictive analytics for consumer outreach, and offers next-best-action recommendations. This allows your team to focus on high-value interactions and create more effective, personalized engagement strategies.

What kind of ROI can we expect from implementing Innovaccer's CRM?

Our customers have reported significant improvements in consumer acquisition and retention. For example, some organizations have seen up to a 14% improvement in consumer retention after implementing our CRM.

How does Innovaccer support customers throughout the implementation and beyond?

Innovaccer is committed to being a true partner in your success. We offer comprehensive support throughout implementation, including customized training and guidance. Post-implementation, we provide ongoing support, regular check-ins, and continuous product updates based on customer feedback.

Is Innovaccer's CRM suitable for different types of healthcare organizations?

Yes, our CRM is designed to meet the needs of various healthcare organizations, including health systems, hospitals, clinics, and specialty practices. Its flexible architecture allows it to be tailored to your specific organizational structure and goals.

Learn how to unlock the full potential of your healthcare data

CASE STUDY

UCHealth drives retention and loyalty with lapsed care engagement

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whitepaper

Five Reasons Why the Modern Payer Needs a Data Activation Platform

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Get started with Innovaccer’s CRM

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